Motel 6-North Central

Doesn't Recommend

suntraveler

Joined 3 years ago

Horrible customer service. When we checked in to the room, the rates were way higher than what we were originally quoted. Since we were tired from the long drive we decided that we would deal with it when the manager got in. (which was in two days) The next day security pounded on our door at 4 AM telling us we had to leave because there was no payment made. They tried barging in our room but thankfully we had the other lock on there. We told them that we would be talking to the manager in the morning and that the front desk was already aware of it. I talked to the manager Brandy whom was very rude and did nothing about them changing the price upon check-in or about security pounding on our doors at 4AM, she said this is when they ran their reports. Brandy also stated that the reason for the price change was because there was a city event. We had just booked the hotel two days prior to our check in date, so if they were going to change the prices for the event then they should have quoted us those prices. I would not recommend this hotel to anyone traveling in the Austin area!!!

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Contributor

Joined 10 years ago

The familiar sign promises economy, consistency and no surprises.. In Short
Since 1962, travelers have enjoyed budget-friendly prices at Motel 6. The national chain (more than 800 locations in the U.S.) accommodates traveling families, as kids stay for free and complimentary coffee is available every morning. The rooms are simple--a TV on the dresser (free HBO and ESPN), data port for computer users and a basic bathroom--but at these prices, who needs a whirlpool?