Austin >Fabricated Metal Products > Austin Plumbing Supply Inc
5520 Burnet Rd, Austin, TX | Directions 7875630.330851 -97.739967
Neighborhoods: Brentwood, Brentwood - Highland
I have never seen a plumbing supply store with so many options on display. I came in looking to find new fixtures for my bathroom and I found exactly what I needed. The service was helpful and accomodationg to my budgetary needs and personal taste. I would recommend APS anytime.
Mary was excellent in her sales and service. The only reason for not giving an excellent rating is that it seemed like once the order was placed, it kind of went into a black hole. It was difficult to get a timely estimate of back ordered items and I was made to feel like it was not liked that I was asking.
It was very nice and made it very easy for me to decide what I wanted and needed. Met all my expectations. The girl that helped me was very knowledgeable and was not trying to sell me something I didn't want. You were referred to me by a friend and I will return the favor by referring you to my friends.
The plumber was knowledgeable about his work and neat. Thank you for his work.
You were thoughtful, helpful, & considerate. We thank you very much, & look forward to doing more business with you in the future. Thanks!!!
OUT OF BUSINESS - UNFILLED ORDERS + HORRIBLE SERVICE – My client ordered a bathtub back in MARCH 2011 and paid in full. After months of phone calls and little information and rude service, the tub was finally delivered MINUS the needed accessories. Now it is June, accessories are paid for and "back ordered" and APS is OUT OF BUSINESS? No Notice Posted, no phone calls returned, message machice full, MIA!. Ran into other customers at the LOCKED front doors who had $1,000.00's of products paid for and undelivered. ASK AROUND and the OWNER has a history of being described as "UNHINGED"! Bad business practices, awful customer service and general disregard for doing any reputable business! ANY GOOD REVIEWS ARE POSSIBLEY HIM IN AN ALTERED STATE! CAUTION!
Helpful – I started my search for my bathroom redo at Home Depot and no one could help. Austin Plumbing staff as knowledgeable and helpful.
WORST UNETHICAL BUSINESS PRACTICES. BE AWARE. – Austin Plumbing Supply doesn't even deserve a 1 star but I didn't have a choice. BE AWARE --- THIS BUSINESS IS BANKRUPTED and CLOSED as of 05/25/11. The owner, Bill Sullivan, and a team of his family members are UNETHICALLY WRONG for not delivering our promised goods which we have paid for. We paid a total amount of $14,813.96 worth of merchandise from Feb. 2011 through May 2011 . Bill Sullivan told us all our items were in his warehouse ready for delivery. On 05/25/11, he emailed us (NOT CALL US) to come pick up our items. When he arrived, he said his business was being shut down and he was bankrupted. He delivered only $ 9437.27 worth of merchandise to us and OWED us $5376.69 for the Undelivered Items (which he promised he had. LIES) But he said he couldn't refund our money because all his accounts have been shut down by the banks. When asked what he did with the rest of our money that we paid him for, he couldn't tell us. STAY AWAY FROM THIS MAN AND HIS FAMILY. Worst Unethical Business Practices we've experienced.
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