Austin >Austin Plumbing Supply Inc
Horrible experience. Wow! That review was really helpful. I needed to buy a faucet and asked a friend of mine who recently renovated her house for a recommendation. She told me DEFINITELY NOT Austin Plumbing Supply. Her experience was very similar to yours, particularly with Bill. I'm glad I asked for her recommendation so I know NOT to shop there!
Worst customer service ever! I thought a local company would be better than this!. Shopping at Austin Plumbing Supply was one of the worst experiences I've ever had! I bought over $1300.00 worth of faucets/equipment to replace the ones I had in my house. First of all, it took over 4 weeks longer to get the faucets than what they originally quoted after I had paid for the supplies. Secondly, when I picked up the faucets, they loaded all the boxes into my trunk wrapped in plastic, supposedly checked that everything was there, and then had me sign for the stuff. One of the faucets was left off my order, but because I had signed acknowledging that I had received everything, they refused to help me. Thirdly, I had also received a part that did not fit. I originally called and they promised they would give me store credit, but when I went by the store and told them about my missing faucet, Bill threw the part I was exchanging at me and told me he didn't want to deal with it. I was appalled that after having spent so much money with them, they refused to even try to help me out. I guess they don't want my business again. And I hope after reading this, you won't want to give them your business either. DON'T SHOP AT THIS STORE!!!!
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