Russell Korman
Austin, TX 78756-4011
Phone: (512) 451-9292
- Hours:
- Mon-Fri 10am-6pm, Sat 10am-5pm
Editorial Description for Russell Korman
Fine jewelry, watches and pens, including Tag Heuer, Tacori, Mont Blanc. Gold, platinum, diamonds. Custom designs available; watchmaker on premises.
User Reviews for Russell Korman
03/17/2008 Posted by 42atx704
I had an unpleasant and stupifying experience at Russell Korman Jewelery & Wallet Unloaders this afternoon. I happened to be at Precision Camera & Video (next door), and needed to have a link in the bracelet of my Rolex Submariner added back, so I walked over to Russell Korman Jewelery & Wallet Unloaders. I asked the woman at the counter how much it would be to have this done. She took it to the back, and returned a couple of minutes later and said it would be $25. $25?! Doesn't seem like a lot, right?! Especially when I'm rollin' in with a relatively expensive piece of wrist candy. Well, considering that I later took it to Bailey, Banks & Biddle at the Domain and they did it for me in less than two minutes, free of charge, I'd say that $25 is extortion. $25 for two minutes of work translates to $750 per hour, which translates to $1,500,000 per year. My doctor doesn't charge $750 per hour. My lawyer doesn't charge $750 per hour. Car repair shops don't charge $750 per hour for labor...and we all feel like we're getting ripped off there, don't we?! My point is B, B & B graciously did this simple thing for me, which, in turn, has garnered my affection for them and has guaranteed them that the next time I drop $6,000+ on a watch, it will be with them. Good customer service is so simple, and so rewarding for all involved, and yet places like Russell Korman Jewelery & Wallet Unloaders just don't get it. And, as a result they shouldn't get my money or yours! Shop Bailey, Banks & Biddle. They're great.
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