Austin >Shopping > Russell Korman
3806 N Lamar Blvd, Austin, TX | Directions 7875630.305565 -97.743011
Neighborhoods: Triangle State
Will never shop here again – Yesterday morning, I dropped by Russell Korman to have a bracelet repaired. There were about seven saleswomen inside and no customers. Afterward, I left my car parked out front, and since it was cool, I left my window open and my dog inside while I took my two children around to InStep to look at the shoes. I'm trying on shoes for about 10 minutes (the shoe store is busy, by the way), when this I hear this voice say, "Does anybody have a Mazda with a puppy in it?" I turn around quickly, worried that somehow my pooch got away, and recognize a saleswoman from RK (let's call her BusyBody #1). She tells me I shouldn't be leaving my dog in my car like that and that he's welcome to come into her store. I realize that there's no cause for alarm, and that she's just being nosy so I say nothing and go back to trying on shoes. I guess this displeased her, b/c the next thing I hear (and the whole shoe store hears) is "I DON"T KNOW HOW LONG IT TAKES TO FRY A DOGGY BRAIN BUT I"M SURE IT'S NOT TOO LONG!"
I am really shocked by this, and am not sure what to do next, so I decide to move my car and park in front of InStep, seeing as my car being parked in front of RK is so much of a distraction for the staff. So after a few minutes, I collect my children and go over to my car. As I am getting in , a different RK woman (BusyBody #2) comes outside and starts harrassing me about what a terrible dog owner I am. I just stare at her, dumbfounded! I mean, aren't they supposed to be selling jewellery? Does their boss know that they are leaving the store to track down and harrass customers for no good reason? Aren't they being paid to focus on what is going on INSIDE the store? And besides, I'm in the process of leaving! I'm starting to understand why there are customers at InStep (very nice salesladies there) but no customers inside RK...
Anyway, I say nothing to Busybody #2, and carry on with moving my car, and I'm thinking to myself, what should I do now, and I realize that the appropriate action would be to take my business elsewhere. So I park at InStep, collect my kids (again) and go back to RK to request my broken bracelet back. Well...as soon as I walk in, I stop in my tracks. They're all staring at me, they're like a mob. (still no paying customers to be seen) I feel like I'm about to be lynched. Before I move any further, or say anything, a third saleswoman (BusyBody #3), who I hadn't even noticed before, says, with a great deal of concern in her voice, "How is your dog?"
I'm thinking to myself, how does does Busybody #3 even know I have a dog? B/c all they've been doing for the past 30 minutes is gossiping amongst themselves about this exciting "doggie drama" that they've created to fill the time?
Then Busybody #2 says, aloud, in front of all her colleagues and my kids " For the whole 35 minutes that dog was in your car I was so worried". I replied, "I'm sorry you have so little to do that you have to mind other people's business." She says "Even if I had something to do, when it comes to a dog....!" -- and when she said that last part, when she said, "when it comes to a dog", I could hear the rest of the mob starting to chime in, like a chorus.
I felt frantic to escape this place as soon as possible. As quickly as possible, I found a saleswoman I didn't recognize and asked for my bracelet and told her I was taking my business elsewhere. She didn't ask why. In retrospect, I suppose she didn't ask why b/c she doesn't really care about doing business. I certainly didn''t feel like I was in a business establishment, I felt like I was on the set of the movie "Mean Girls". I will never shop there again. I wish I had Russell Korman's email -- if it was my store, I would want to know that my staff were literally driving paying customers away with their rudeness.
Sheisters!!! – I had an unpleasant and stupifying experience at Russell Korman Jewelery & Wallet Unloaders this afternoon. I happened to be at Precision Camera & Video (next door), and needed to have a link in the bracelet of my Rolex Submariner added back, so I walked over to Russell Korman Jewelery & Wallet Unloaders. I asked the woman at the counter how much it would be to have this done. She took it to the back, and returned a couple of minutes later and said it would be $25. $25?! Doesn't seem like a lot, right?! Especially when I'm rollin' in with a relatively expensive piece of wrist candy. Well, considering that I later took it to Bailey, Banks & Biddle at the Domain and they did it for me in less than two minutes, free of charge, I'd say that $25 is extortion. $25 for two minutes of work translates to $750 per hour, which translates to $1,500,000 per year. My doctor doesn't charge $750 per hour. My lawyer doesn't charge $750 per hour. Car repair shops don't charge $750 per hour for labor...and we all feel like we're getting ripped off there, don't we?!
My point is B, B & B graciously did this simple thing for me, which, in turn, has garnered my affection for them and has guaranteed them that the next time I drop $6,000+ on a watch, it will be with them. Good customer service is so simple, and so rewarding for all involved, and yet places like Russell Korman Jewelery & Wallet Unloaders just don't get it. And, as a result they shouldn't get my money or yours!
Shop Bailey, Banks & Biddle. They're great.
Editorial Review by Citysearch Editors – Fine jewelry, watches and pens, including Tag Heuer, Tacori, Mont Blanc. Gold, platinum, diamonds. Custom designs available; watchmaker on premises.
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