First Texas Honda

07/09/2008 Posted by spv123

I went in in March 2008 (1 month before my lease was up), to LOOK at new civics. I ended up leaving that day with a 2008 civic that I purchased from Chris Dugas. He worked with me to get me the right deal. I thought the story ended there, but I was wrong. It was the last day of the month, so I knew they were really eager to close the deal. I was told that I would owe 'nothing more on my 2004 accord. All I needed to do was turn it in and pay my 1st payment on my 2008 civic before I left'. Sounds reasonable..... right. Well, starting in June, I started receiving phone calls from American Honda Finance and a COLLECTION AGENCY saying that I still owed on the accord. I called First Texas Honda SEVERAL times. Each time I was told they would 'look into it and get back with me'. I let a week go by with no response from Andrea in Finance. Next I was put in touch with Justin. He assured me he was taking care of it. After still daily harassment calls from collections I had to call American Honda Finance myself & get the info Justin needed. When I called him back he said 'he was waiting on a response from them'. That was a lie because I got the info in less than 5 minutes. He then assured me 'the check was in the mail'. I am still waiting..... .........and still getting daily calls from collections. I just called again and he had the nerve to tell me that First Texas Honda did not 'owe me anything. They were doing this out of kindness. Nothing in their paperwork showed that they were supposed to pay this.' Right...... I would just end my lease early, turn in my car that I still have to pay on and start paying for a new car. That sounds logical. Just something else they screwed up on........... This Honda I have now is my 4th. I love Hondas, but I will definitely NEVER do business with First Texas Honda again.

Pros: sales team is friendly & helpful

Cons: poor customer service, poor follow through, shoddy business practices

05/30/2008 Posted by sousam

e-mails No reply? It's been 3 months I just had the 03 CRV looked at again, NOT by your dealership. No evident leaks. I have been checking the transmission level weekly since my oil change at First Texas. No loss of fluid. I have had to go under the hood more than usual and every time it irks me that I came within a car ride away of being taken for $400.00. It irks more so that you never replied. If that is how you treat loyal customers I will be sure to share my experience with other Honda owners. To: jimo@firsttexashonda. Sent: Thursday, March 13, 2008 2:53:08 PM Subject: Just FYI Dear mr. Olmstead I brought my 03 CRV in for an oil change last month and would like to follow up. We have 98 and 03 both bought and serviced at your dealership. I have had 2 service incidents lately that concern me. One was about a year ago was regarding a an O2 sensor on the 03 going out a low mileage but after warranty, with out going into detail I did get that refunded from Honda after having it replace at your shop. I gave you the benefit of the doubt on that one. The last incident concerns me. I brought the 03 in for an oil change I waited for it. I was told that I had a transmission leak. That it was leaking from both axle seals and that it would cost about $400 to replace both seals and that it could be done right away. I decline and said I would return. I was told that the fluid would be topped off and that I would be ok for few days. Again this car has 46k it seamed strange to me. I had the car checked a day later at Tarrytown Texaco, I have been doing buisness with them for 25yrs they found no leak. I looked at the seals myself while it was up ck no evidence of leakage? I had it checked month later still no leak the fluid level is has not moved. I am confused? We do want to trade the 98 needless to say we are going to try Howdy Honda I was also charged $70 and change for the oil change. Was the extra charge for the leak diagnosis?