Austin >Auto Dealers > Parts Dealership
400 Industrial Blvd, Austin, TX | Directions 7874530.218206 -97.761065
Neighborhoods: Brentwood, Brentwood - Highland, South Congress, East Congress
Worst customer Service! – Nothing against the cars! every time I drove one, it was reliable and they just run very well!
First Texas Honda staff has one of the worst attitudes I've experienced. They make you feel like they are doing YOU a favor by taking your business, no matter if it's buying a car or just an oil change. What I wonder is why would anyone go to a place where they treat you like that, having so many other options?
Gary (the manager) instead of giving the example on how to treat a client, he is the worst of them all...rude and condescending.
Take my advise and go somewhere else. Even for an oil change you'll have to wait 3 hours (and that is having an appointment). I like to give my money to people that deserve it and that are willing to work for it as hard as I do.-
I thought it was fine – I went to First Texas Honda on Saturday and met with Al who was nice and knowledgable about what it was I wanted.. I was actually going for a 2010 Civic when he mentioned (Or I did can't remember) that the 09 models have 2.9% financing with approved credit.. knowing that we had great credit that was really good!
When I got there I was looking at the LX models.. not knowing the differences.. Well, just to show me he showed the beautiful red civic in the showroom-You know the always jacked up priced one cause it has almost everything.. Well, the sticker was 22.5k and it was on sale for 20.4k.
Well, what no one told me was.. is that since we qualify for the 2.9 we can't get the reduced price.. it was either the reduced price OR the 2.9. (Found this info out at Howdy Honda) So I was pretty upset and I called the dealership and Lois said well, thats right... So, I just asked if I could have both and she said she would get back to me after she talks to the Sales Manager.. Well, needless to say I didn't expect a call back-after all they are loosing money I think.
Thirty minutes later Lois assures me that they can do the price AND the 2.9! Amazing I thought!
2 hours later the car was driven off the lot. (After I decided to get a bunch of stuff added)
Overall my experience was good. I can't give it 5 stars because I wasn't told about the price/apr thing.. I would and I will recommend this dealership to anyone..
RUN!!!! – We purchased our first Honda vehicle from First Texas Honda yesterday - we regret the whole experience! We found the car we wanted which was limited in availability - and knew we may not be able to go low on our price preference. PPFFT, they 'played with numbers so eloquently' and boy they did a good job of convincing us, ultimately ending in a bad deal. I went back today because we were only given one key and asked for the other/backup one, (which we didn't know until the second we were leaving with the vehicle after papers signed and all) they told us the shop was closed for the day to come back. Little did they mention there would be a whopping $100+ charge for a second key to be made and its not included with the car because 'that's what you get when you buy used.' WOW, other trivial things that were missing/not set right, they did whatever they could to put fault upon the customer and had no interest in resolving customer's concerns. They convinced us that their financing option was better than ours and that we could change it if we find out ours would beat theirs --- what a load of crock that was! DONT BE THEIR NEXT VICTIM! The car is great, the service is horrible, and they DONT have their customer at their best interest. We will DEFINATELY not go back.
BEWARE OF SERVICE DEPARTMENT!! – I have been using First Texas to get both our Hondas serviced for quite some time now. They have the express oil change service that is reasonably priced, and their waiting room is both clean and comfortable. However, I have now had two experiences where they found "issues" with my car that would cost me hundreds of dollars to fix, only to find out that the "issues" were not present to begin with. The first time, they told me my brake pads were dangerously low and needed to be replaced (for $650). My uncle just happens to be a mechanic in town, so I took the car to him to see if I could get a better deal. Turns out, the pads were JUST FINE.
I let that one slide and continued taking our cars there. Last Friday, I went in for an oil change, and they came up to me with an estimate of $1,723 worth of work that needed to be done to the car (this is not counting the three new tires I supposedly needed, too). They said my two front tires were worn and wouldn't pass state inspection, and that I had a nail in one of the rear tires that was located in an irrepairable spot. Since I have tire warranty at Discount, I took the car up there, and they measured my tread and said the two front ones were still legal, and that they couldn't find a nail in either of my rear tires!! ARE YOU KIDDING??? So then I took my car to my uncle to get the rest of the problems checked out, and it turns out I didn't need the front and rear engine mounts, either. The timing belt and air filters were legit.
Either way, I've gone from spending $1723 + 3 tires to less than $850.
Bottom line: the guys at First Texas are taking advantage of people (I'm 8.5 months pregnant, too, by the way) and you should get your car worked on somewhere else. I recommend Carters on North Lamar.
More trouble here... – We were VERY interested in purchasing a Honda. Initiated contact with First Texas Honda through the internet and emails. The responding replies of the salesman were sarcastic, demeaning and unprofessional.
This was a quite limited experience; maybe other personnel are better representatives of their corporate attitude; but we went elsewhere. Just a "heads up" to the company and to the public.
Great Car Buying Experience – I recently bought a Honda Accord from First Texas Honda. I went to all the websites of the Honda dealerships in the Austin area to do my research. The first dealership I called had an advertisement for Accords on their website that said all of the Accords in stock were a certain price... Not so true. The car in the advertisement was a completely stripped-down, base model Accord. That car and some others like it were that price, but the advertisement said that all Accords were that price. That dealership was out of the question. Although another dealership advertised some lower prices, I called the Internet Department at First Texas Honda next and I was completely taken back by the friendliness and hospitality of the sales associate who answered the phone. He answered all of my questions very thoroughly as if I was a member of his family. He told me about several different Accords that were available and that I would be able to buy based on the financial information I had given him. From this first impression, I felt like I could trust the sales team at First Texas Honda because they were truely trying to find the best possible car for me. Eventhough I might have been able to find a slightly lower price at another dealership, I knew that the small difference in price would be more than made up for if I received the same great customer hospitiality and helpfulness through the entire sales process and continuing after the sale. My perception was right - I have never had a more enjoyable car buying experience and there is no doubt in my mind that I will be equally satisfied in all of my future dealings with First Texas Honda.
The Worst Customer Service – I went in in March 2008 (1 month before my lease was up), to LOOK at new civics. I ended up leaving that day with a 2008 civic that I purchased from Chris Dugas. He worked with me to get me the right deal. I thought the story ended there, but I was wrong. It was the last day of the month, so I knew they were really eager to close the deal. I was told that I would owe 'nothing more on my 2004 accord. All I needed to do was turn it in and pay my 1st payment on my 2008 civic before I left'. Sounds reasonable..... right. Well, starting in June, I started receiving phone calls from American Honda Finance and a COLLECTION AGENCY saying that I still owed on the accord. I called First Texas Honda SEVERAL times. Each time I was told they would 'look into it and get back with me'. I let a week go by with no response from Andrea in Finance. Next I was put in touch with Justin. He assured me he was taking care of it. After still daily harassment calls from collections I had to call American Honda Finance myself & get the info Justin needed. When I called him back he said 'he was waiting on a response from them'. That was a lie because I got the info in less than 5 minutes. He then assured me 'the check was in the mail'. I am still waiting..... .........and still getting daily calls from collections. I just called again and he had the nerve to tell me that First Texas Honda did not 'owe me anything. They were doing this out of kindness. Nothing in their paperwork showed that they were supposed to pay this.' Right...... I would just end my lease early, turn in my car that I still have to pay on and start paying for a new car. That sounds logical. Just something else they screwed up on........... This Honda I have now is my 4th. I love Hondas, but I will definitely NEVER do business with First Texas Honda again.
Service dept ripp-off beware! e-mials below – e-mails
It's been 3 months I just had the 03 CRV looked at again, NOT by your dealership. No evident leaks. I have been checking the transmission level weekly since my oil change at First Texas. No loss of fluid. I have had to go under the hood more than usual and every time it irks me that I came within a car ride away of being taken for $400.00. It irks more so that you never replied. If that is how you treat loyal customers I will be sure to share my experience with other Honda owners.
Sent: Thursday, March 13, 2008 2:53:08 PM
Subject: Just FYI
Dear mr. Olmstead
I brought my 03 CRV in for an oil change last month and would like to follow up. We have 98 and 03 both bought and serviced at your dealership. I have had 2 service incidents lately that concern me. One was about a year ago was regarding a an O2 sensor on the 03 going out a low mileage but after warranty, with out going into detail I did get that refunded from Honda after having it replace at your shop. I gave you the benefit of the doubt on that one.
The last incident concerns me. I brought the 03 in for an oil change I waited for it. I was told that I had a transmission leak. That it was leaking from both axle seals and that it would cost about $400 to replace both seals and that it could be done right away. I decline and said I would return. I was told that the fluid would be topped off and that I would be ok for few days. Again this car has 46k it seamed strange to me.
I had the car checked a day later at Tarrytown Texaco, I have been doing buisness with them for 25yrs they found no leak. I looked at the seals myself while it was up ck no evidence of leakage? I had it checked month later still no leak the fluid level is has not moved. I am confused?
We do want to trade the 98 needless to say we are going to try Howdy Honda
I was also charged $70 and change for the oil change. Was the extra charge for the leak diagnosis?
used to be a nice dealership – I bought my Accord there in 2003, pleased with purchasing, they gave me more than a fair price. I have taken it in for maintenance / oil changes to the dealership ever since. Their staff started out as a nice one to deal with, but over the years, I have become more and more dissatisfied with their customer service. Their maintenance people are rude and truly unhelpful these days. I think I am going to start having my car serviced some where else.
Don't go here – I am a loyal Honda owner and went to this dealership. They appraised my trade-in $5000 less than Kelly Blue Book and CarMax and made me a ridiculous offer. After I left the dealership, they called and made me a better offer and I accepted (without the trade-in). They asked me to come and sign some papers. When I arrived, they wanted me to pay for the car even though it wouldn't be in for two more days. I said no and they asked for a $1000 deposit. On the day that the car was to arrive, I did not hear anything. I called in the morning and the salesman said he would call back but never did. Late in the afternoon, I called again and he told me he didn't know, went back on things he had said before, and said he would call back. He did not call so I called his supervisor and told him I wanted honesty and to know if this car even existed. He called me back 15 minutes later, said they had sold the car on Monday (the same day I was there and what was the point of the deposit if they sold it to someone else???), there were no more, and I could pick up my deposit. When I arrived, it turned out that standard deposit is $500 and they had charged me $1000 for a nonexistent car. I think they were banking on me paying for the car so they could string me along while I waited for this car to show up some time during the next month. Luckily that did not happen but they wasted three days of my time!!! They also used the tactics of making me wait extended periods of time during the negotiations, good guy/ bad guy and straight out lying and manipulation. I will never return to this dealership. Ridiculous, unprofessional and sleazy.
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