08/29/09

Try some other place first

by anAustinGuy

Prices are high. Olympus DSLR lenses and accessories are typically marked up 10% or more over Olympus web site retail prices.

Sales people do not serve people in any order . You can spend an afternoon waiting for their attention. Some of them are quite rude too.

After giving them four visits I decided shopping at this place is not worth the effort.

• Pros: They are a camera store
• Cons: Expensive, rude

06/30/09

Unprofessional & Ungrateful for Sale

by Customer01

Do not pay attention to the high marks many have given Precision. Perhaps they were fortunate and their experience was better than mine or perhaps they are made by the store. At any rate, I did look at the reviews when searching for a local camera retailer and feel that they are misleading. After spending nearly $6,000 on a new HD camera and all the extras, I get home to find out all my products had been opened and some were even missing items. I paid $200 for the camera bag and all I got was the shell. No documentation, no strap, nothing. Not to mention that this was a corporate purchase. I called from my business which is almost an hour away to ask what they needed from me to purchase it. I faxed them all the paperwork as it was being purchased with a co-workers company credit card. When I arrived, almost an hour later, the owner told me as I was trying to check out that he needed the corporate card. I then travel almost 2 hours back and forth to make the purchase. Even after all this, I call the owner one more time to ask about the missing items from my order and all he said in a rude tone was…“We’ll see if we have that in stock, if not, you can just get something out of one of our other bags.” So, paying $200 for a bag does not constitute receiving a complete product and spending almost $6,000 does not constitute friendliness, respect, and quality. So, if you don’t have tons of money to spend here, don’t expect to get any kind of service.

Another thing that I found very unprofessional was during checkout. The owner (who rung up the sale) touted how he had already made a 10k and an 8k sell before me. I’m sorry, but this type of information should never be shared with potential customers. It only makes the company look bad and makes the customer feel as though they are not important enough and/or aren’t spending enough money. I do not suggest getting any product from this company. I will NOT be back and there is little at this point they can do to rectify this situation. Simply put, their service and quality are F- at best.

• Pros: Local business
• Cons: Poor service; Unorganized; Rude

04/01/09

Precission Camera BEST in the business

by JimK

I discovered Precision Camera a couple of years ago and have since spent more than $15,000.00 in their store. I find them to be the best and most knowledgeable group of people I have found in any camera store anywhere. This is not a consumer grade low end store with people who sell cameras. This is a quality store with people who are experts in the “art” of photography. Some of their sales staff have degrees in RTF and they are most willing to help. They just won a national award as the PTN (Photo Trade News) Dealer of the Year and that is a major accomplishment. That didn’t just happen. It is because they have assembled a staff that is among the best and brightest in Austin. I would not shop anywhere else! You might get better deals on the Internet but you won’t get the service, help or responsiveness and it isn’t always about price (but most of the time they are very competitive when you compare apples to apples)! I trust them to sell me what I need and not lead me astray.

• Pros: Very knowledgeable staff
• Cons: Sometimes have to wait because they a so busy