Austin >Pets & Animals > Bark N Purr Pet Center
4604 Burnet Rd, Austin, TX | Directions 78756-302630.317838 -97.740022
M-Sa 8am-7pm, Su 11am-6pm
Neighborhoods: Brentwood - Highland, Brentwood
Good Pet Food Selection – I've been happy with my experiences at Bark N Purr. My dog has allergies and very sensitive/dry skin, so they recommended switching to Pinnacle food. It has helped SO much and I very highly recommend this brand if you have a pet with skin allergies. Overall, the staff have been more helpful than my vet in finding natural solutions.
Its Purrfect – I love Bark and purr for toys for my dog and cat and especially for the special food I have to feed my dog since we started him on Prednazone. The staff is always extremely helpful and friendly and has always been there for me when I needed something, even if they had to special order it. I can always count on them for great service and happy smiling faces.
Good Selection, A Bit Pricey – I went in and they have a wonderful selection of all kinds of pet products, I enjoy walking in there wishing I could get some stuff...I was looking a tshirt for a puppy and its a good size for a tiny chihuahua and the shirt was about $20 something bucks which I think is a bit over the top for a plain black tee for an extra small dog.
Also I know someone who worked there that was threatened by the Owner for something very stupid...Yikes....
He seems a little over the top himself!
Excellent Pet Store – Bark N' Purr carries high quality products that you won't find at your local Petsmart/Petco. If you truly care about your pet you'll want to stop by Bark N' Purr and feed them what's best for them.
They have a decent selection of toys and bones...but that's not quite their specialty. You go to Bark N' Purr to get the best food and supplements you'll find in town. An excellent staff that'll help you out and answer any questions you have helps make Bark N' Purr truly top notch
I go when I have to – I agree with others when they refer to the lack of customer acknowledgement. They are not doing us a favor as we could just as easily get the food online. The food they carry is top end. When I run out and don't have time to get it online I have to go there. Thats the only time I get it there, as I get the same face time in the store versus online.
Terrible customer service! I will NOT shop there again – I've been to this store about 6 times now because they have great products. I have never once been greeted as I've entered the store and when I check out the clerks act like they're doing me a favor. They never say "hello", "welcome to the store" or "thank you". I have left the store agitated every time and will NOT be shopping there again. There are other places to get premium pet supplies. I think these people are arrogant and feel like they've gotten so many awards over the years that they don't care about the customer anymore. NOT RECOMMENDED.
Rude Store Owner Lost Our Business – We always try to shop locally and support Austin-based businesses, but we won't be going back to Bark & Purr after the encounter with the owner today. My girlfriend went to get our cat some lite cat food, as recommended by our veterinarian, because our he had leg surgery and needs to keep his weight down while his leg heals. The owner interrupted my conversation with a staff member and asked, "Why are you getting lite food?" As I began to answer he interrupted and began to explain why lite cat food is a "farce" and I shouldn't get it. I explained that I actually know some about the differences in cat food and was wanting to follow my vet's instructions. Again, the owner cut me off and said, "Well, I do this for a living." The owner then walked away and I asked the staff member who the man was and he informed me that was the owner. I then asked why he stocked a food he thought was a waste of money and a farce. Shaming your customer and making them feel stupid is not the way to gain business. We will not be going back.
Grooming = sick dog and rude manager – We had always loved shopping at Bark 'n Purr, so we decided to take our German Shepherd there to get groomed. A week after his appointment, we learned he had kennel cough. We also learned that is is common when a lot of dogs are together in a space, and now know that there is a vaccine for this that we had not gotten because we never board our dog. We felt it was important to let the manager know it was going around. I called and, in a very calm polite voice I started to tell her that our dog had contracted kennel cough and they might want to do a little extra scrubbing on the kennels. She interrupted me, saying it was not their fault, what did I want them to do about it, we should have had our dog vaccinated in the first place, etc. All I wanted to do was let her know what happened, and she was so rude and defensive, that we will never go back there again. Not for grooming, not even to shop.
Puppy love – I love the staff at Bark n Purr! I like to form relationships with the people with whom I do business and these guys easily allow that. I am always greeted with a smile and they help me find exactly what I need. I often ask for suggestions for my dogs. I recently had a problem with one of my dogs who was eating feces. The Bark n Purr guys offered several probably causes and solutions for me. My dogs also go to get groomed and always come out happy and coiffed to perfection.
Time-savers come here to buy a pet, feed a pet and groom a pet all in an afternoon. – In Short
Since 1955, this friendly store has provided dog lovers with everything from food to flea baths. Grooming services include the soothing hydro-surge bath, nail and coat trimming, blow dry and teeth brushing. The store carries a huge selection of organic and nutritious dog and cat foods as well as general pet supplies. And if you're looking for a special toy or treat, there are a number of aisles to browse with your furry friend.
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