Austin
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Austin Shoe Hospital
Worst Customer Service EVER. I hate even giving them 1 start. I do believe that the negative comments below are stated correctly and fairly. First off, the work is okay but the prices are way too expensive. I bought a Groupon $25 for $50 and that didn't really matter. Second, Caleb aka Mr. Cheerful is one of the rudest people I have ever come across in customer service. It would have killed him to crack a smile each time I came in and unfortunately I had to deal with him each time. Finally, when the quality of the work fell short of my expectations of what I was paying ($30 orthodics) he replied "I'll speak with the manager to see if he wants to do anything about it." Really? See if he wants to do anything about it? SO I guess customer satisfaction is not high on their list. I will never spend one more dollar with them at any of their stores. I will look to do business elsewhere.…
Mediocre and Pricey.. Quality was mediocre, that is when one would take in account the price I was charged for the work. Next time I would make sure that the convenience doesn't win over researching for a competitive price. Lesson learned, one thing is for sure, I'm not going back!…
Best Service at a Reasonable Price. The staff at the Austin Shoe Hospital are extremely friendly and professional. They are great at explaining what needs to be done and what options are available to you to repair your shoes or make a briefcase or piece of luggage look like new again. I always go away feeling that I recieved a good value for the service that was delivered. If you try them once, you will keep going back.…
Small Town Feeling in a Big City. Our family has been going to Austin Shoe Hospital since we have been in Austin - over 15 years. Joe and his staff are great. The service is great - of course Joe makes the place!! He always has a smile on his face - he calls everybody by name. They do amazing work.....the shoes look new when you get them back!!!! Many thanks Joe and staff for all your continued work and service all these years......…
Sole Service. I've been going to The Austin Shoe Hospital for 20 years and I always receive great service and a quality job. Joe, the manager, always recognizes me and says hello. And by the way, this is a locally owned and family operated company. Austin Shoe Hospital will always have my business.…
