Doesn't Recommend

Sandy V.

Joined 1 year ago

Worst Customer Service EVER. I hate even giving them 1 start. I do believe that the negative comments below are stated correctly and fairly. First off, the work is okay but the prices are way too expensive. I bought a Groupon $25 for $50 and that didn't really matter. Second, Caleb aka Mr. Cheerful is one of the rudest people I have ever come across in customer service. It would have killed him to crack a smile each time I came in and unfortunately I had to deal with him each time. Finally, when the quality of the work fell short of my expectations of what I was paying ($30 orthodics) he replied "I'll speak with the manager to see if he wants to do anything about it." Really? See if he wants to do anything about it? SO I guess customer satisfaction is not high on their list. I will never spend one more dollar with them at any of their stores. I will look to do business elsewhere.

Doesn't Recommend

Go on n get

Joined 2 years ago

Mediocre and Pricey.. Quality was mediocre, that is when one would take in account the price I was charged for the work.

Next time I would make sure that the convenience doesn't win over researching for a competitive price. Lesson learned, one thing is for sure, I'm not going back!

Recommends

amart78750

Joined 6 years ago

Best Service at a Reasonable Price. The staff at the Austin Shoe Hospital are extremely friendly and professional. They are great at explaining what needs to be done and what options are available to you to repair your shoes or make a briefcase or piece of luggage look like new again. I always go away feeling that I recieved a good value for the service that was delivered. If you try them once, you will keep going back.

Recommends

MarlaLM

Joined 2 years ago

Small Town Feeling in a Big City. Our family has been going to Austin Shoe Hospital since we have been in Austin - over 15 years. Joe and his staff are great. The service is great - of course Joe makes the place!! He always has a smile on his face - he calls everybody by name. They do amazing work.....the shoes look new when you get them back!!!! Many thanks Joe and staff for all your continued work and service all these years......

Recommends

SmithJeweler

Joined 4 years ago

Sole Service. I've been going to The Austin Shoe Hospital for 20 years and I always receive great service and a quality job. Joe, the manager, always recognizes me and says hello. And by the way, this is a locally owned and family operated company. Austin Shoe Hospital will always have my business.

Recommends

theamyshow

Joined 5 years ago

Your shoes don't have to retire!. I love Austin Shoe Hospital. I can't tell you how many shoes I've taken there that I had no hope of recovering, only to see them emerge as gorgeous as when I bought them. Amazing!

Pros: Fantastic service, quick turn-around time.

Con: Wish prices were more compatible with my budget, although to their credit, they do quote you the price beforehand.

Doesn't Recommend

lblanke

Joined 7 years ago

Poor Quality & Over-priced. Took my golf shoes in to get the soles reattached. I though $45 was excessive but was willing to pay to have it done professionally. Picked them up and there was dried glue all over my shoes. Guy said that was pretty standard. What? I probably could have done an equally bad job myself with a $3 tube of rubber cement and a paint brush.

Recommends

MM32

Joined 5 years ago

Best service I've ever had.. Best service I've ever had. I've taken three pairs of my favorite boots here already.

The latest thing that impressed me... Have some smooth tan ostrich that needed the Heel capped, usually takes three days. I mentioned I wanted to wear them at the State Convention 6/6/08... Came back at 3pm to pick up another pair of boots and they went ahead and got the ostrich boots done too. I was extremely happy

MM

Doesn't Recommend

amti

Joined 6 years ago

I won't be going back... disorganized and lack of service. I am not happy with ASH? I brought new wheeled Eddie Bauer duffle bag under warranty for them to fix. ASH said it would be several weeks before they would be able to work on it since they would have to order the part and that they would call me when my luggage was fixed. No problem? except they never called. I went by there several months later and showed them my claim ticket to ask about my item. They couldn't find it ! They searched for about ten minutes before finding it in the back, on the top shelf. It was long forgotten and not fixed. They apologized and said they would call the manufacturer for the part and call me when it was ready. Well, months later, no call?

When I inquired about my luggage on my third trip to their store, they couldn?t find it (again). I was told that because it had been there for a while, it was thrown out or donated. I asked why no one called me before making such a drastic move and I was told they do call several times before getting rid of items. Well, I never got a call. Do you see a pattern?

I do admit I should have been more diligent about checking up on my item. However, I do believe that a business needs to keep their word. Their word is their livelyhood. If they say they will call, then they need to follow through. If they have something they cannot fix, they should be upfront instead of ignoring it. They had two separate incidents where they said they would contact me but never did. They also said they call people before getting rid of their items, but I never got a call. People are busy and will forget! ASH never apologized nor offered to reimburse me for my brand new luggage. Funny thing is that I bought it on clearance for about $20 (75% off), and that would have been all I asked for. Heck, I would have even been happy with a sincere apology. However, their lousy attitude, lack of organization, and lack of customer service has led me to post a negative review. I do not recommend them nor will I ever go there again.

Recommends

lukner

Joined 7 years ago

Extend the life of your shoes forever!. Before Austin Shoe Hospital, I would buy new dress shoes frequently. Not anymore. They can repair my worn-out shoes and bring them back to life (over and over again). Their service is friendly and they do very nice work. I have been using them for a couple of years now, and I highly recommend them. They are pricey, but not as expensive as buying new shoes frequently.