Roger Beasley Mazda

08/24/10

Houston..everything is a go

by weev at Citysearch

OK..I did the Danger review, voiced from much frustration.

The dealership worked very hard to correct my problem. My service rep Evan Whitis was a champ. To their credit my truck is 15+ years old. Evan showed me everything that was done to correct my problem. Damn..if it isn't rocket science. I would like to retract my earlier review and give this dealership a thumbs up. Now if they would come up with a 50 MPG car, I would get a new one pronto!! Get to work guys!!

06/17/09

good experience

by jjcol at Citysearch

Don Beasly sold me a great car from roger beasly and it was a great sales experience. The car that I purchased was a great used toyota and they helped me with all the details of the purchase. I felt very comfortable with Don. He is the best. thanks Don

• Pros: don beasly

10/15/08

Great Service, prompt and exceeded my expectations.

by HaleyAnne at Citysearch

I've been really pleased in all my dealings with this Roger Beasley Mazda. I've never had a problem with the service and have really gotten MORE help and service than I expected. I have a Mazda 5 and its had an irritating but not dangerous or damaging problem caused by a design flaw that causes the suspension to squeak in certain conditions. Its a known issue with this model and Mazda is supposedly engineering a replacement part to fix it since it keeps coming back after a few months. Each time I've called about the problem, they have scheduled me quickly taken the car in and fixed it the same day all at no charge to me. They've also be extremely pleasant.

This last time, the problem was almost completely resolved except for under a rare set of circumstances. I called them to see if they could get it that last little bit fixed. They kept the car for 5 days and gave me a loaner car to drive in the mean time.

I've had nothing but good dealings with them especially for a problem that is not their fault (I didn't even buy the car from them) and that most dealers would have shrugged and done nothing about. They've been prompt, communicative and helpful. They've also been pretty forthcoming in explaining the problem to me. I'm not a car expert but I'm not an idiot either and they didn't treat me like I was either one of the those things. (I hate to say it, but the best way to explain it - "i didn't get treated like a girl")

Altho I'm not 100% thrilled with the car because of this design flaw and its less than stellar air conditioner, I am very pleased with this dealership. The Mazda 5 is still one of the better cars I've owned and other than the problems I mentioned, I have had no other problems with it and it fun to drive but still very useful for my suburban mom life. I would strongly consider buying a mazda again knowing that I can get good service.

06/03/08

horrible service

by bijoyg at Citysearch

the service at this place is terrible. Things always take longer than they say and they are not proactively communicative , making you call them to get updates. While I still own a mazda, I stopped taking it there a while ago. Friends who have had their car serviced recently have reported similar experiences.

05/09/08

Great Service

by figpear090 at Citysearch

I went to the dealer to get a light fixed...it was my back license plate light. I was worried that I would have to pay a ton of money, but the guy told me my car was still under warranty which was great! And Darrell was always really courteous and didn't try to force anything on me. He had suggested I get the 30k maintenance done but I told him I'd do it later and he was totally cool about it. I'd definitely recommend getting your car serviced here, especially ask for Darrell!