06/17/09

good experience

by jjcol

Don Beasly sold me a great car from roger beasly and it was a great sales experience. The car that I purchased was a great used toyota and they helped me with all the details of the purchase. I felt very comfortable with Don. He is the best. thanks Don

• Pros: don beasly

10/15/08

Great Service, prompt and exceeded my expectations.

by HaleyAnne

I've been really pleased in all my dealings with this Roger Beasley Mazda. I've never had a problem with the service and have really gotten MORE help and service than I expected. I have a Mazda 5 and its had an irritating but not dangerous or damaging problem caused by a design flaw that causes the suspension to squeak in certain conditions. Its a known issue with this model and Mazda is supposedly engineering a replacement part to fix it since it keeps coming back after a few months. Each time I've called about the problem, they have scheduled me quickly taken the car in and fixed it the same day all at no charge to me. They've also be extremely pleasant.

This last time, the problem was almost completely resolved except for under a rare set of circumstances. I called them to see if they could get it that last little bit fixed. They kept the car for 5 days and gave me a loaner car to drive in the mean time.

I've had nothing but good dealings with them especially for a problem that is not their fault (I didn't even buy the car from them) and that most dealers would have shrugged and done nothing about. They've been prompt, communicative and helpful. They've also been pretty forthcoming in explaining the problem to me. I'm not a car expert but I'm not an idiot either and they didn't treat me like I was either one of the those things. (I hate to say it, but the best way to explain it - "i didn't get treated like a girl")

Altho I'm not 100% thrilled with the car because of this design flaw and its less than stellar air conditioner, I am very pleased with this dealership. The Mazda 5 is still one of the better cars I've owned and other than the problems I mentioned, I have had no other problems with it and it fun to drive but still very useful for my suburban mom life. I would strongly consider buying a mazda again knowing that I can get good service.

06/03/08

horrible service

by bijoyg

the service at this place is terrible. Things always take longer than they say and they are not proactively communicative , making you call them to get updates. While I still own a mazda, I stopped taking it there a while ago. Friends who have had their car serviced recently have reported similar experiences.