11/03/09

Sew Much More is the WORST place for serger lessons!

by 3dogsparents

I have been sewing for more that 40 years. Recently, I received a serger machine as a gift. I never used this type of machine before & wanted to take lessons on the basics. Little did I know what a mistake it would be to take lessons @ Sew Much More.

The instructor, Diane, had absolutely no idea how to use my Baby Lock Serger despite the fact that the exact same model was on display less than 10 feet away in the showroom. Three times during my hour long lesson, Diane had to ask the on-site technician to fix the mess she made of my machine. When she attempted to thread the machine with a decorative thread, the machine imploded.

Laura, the store manage, was no help. All Laura did was to remind me that if I had purchased a "high-end" serger, I would not be having these issues. I think the $600.00 price I paid was high-end enough for my first serger machine. She tried repeatedly to push her expensive machine threads, telling me that the Gutterman brand serger thread I was using was part of the problem too. (Really???)

I had to leave my brand new machine with these people for a week while the damage done to it by Diane was repaired. Bottom line...nothing was wrong with my machine before I brought it to my lessons with Diane. Do yourself a favor, use the instructional DVD that came with the machine & avoid this crew @ all costs!

• Pros: Lots of inventory
• Cons: The store manager & the instructors.

08/10/07

an uplifting experience

by tonysewco

I sew for a living and it was SO helpful for me to discover this wonderful store---First of all, it's beautifully laid-out and inviting---It makes me feel excited and inspired just to walk in the door---there is so much equipment to see and experience---everyone who works there is so informed ,helpful and friendly---everyone knows my name---I really love the serger and sewing machine I purchased there---the financing was easy, the free servicing was appreciated and the transition to a new machine was so easy with the free classes specific to my machine---I really couldn't be happier about my experiences here, and at least 3 of my professional sewing acquaintances have also bought new machines after they saw mine. We are so lucky to have this resource in our town.

08/09/07

Excellent Customer Service and Inspiration

by rjacosta

I have been away from sewing for a number of years and recently decided to take a quilting class. I took my machine out of the "back" of the closet and decided it would probably benefit from a "tune up." When I walked into Sew Much More it was as if I never left. I was greeted by my name and Barbara even remembered the exact machine I owned before I sat it on the counter. My tune up was performed in a timely fashion and the machine is running like new again. I look forward to more sewing classes and compliment Sew Much More and their friendly staff for encouraging me to pursue my passion!!!!

• Pros: Great Service and Customer Support