07/02/09

Wonderful Tex-Mex

by ranger42

Been going to this restaurant since they opened their doors. First time I went I tried their beef enchiladas and have been hooked ever since. Fajitas are fantastic and their Migas are to die for. I've always found the wait staff to be very friendly and accommodating. Prices are excellent and the iced tea is always fresh and good. Gets really crowded around lunch time so go early...you won't be disappointed! If I wasn't constantly on a diet I would eat there every day!

• Pros: Outstanding food and friendly staff
• Cons: zip

02/06/09

Poor Customer Service

by JenGranada

I am very disappointed with customer service at Enchiladas y Mas. I ate there last night for the first time and the new cashier was having trouble running my credit card. When she asked for help from the other employees, they said, "we didn't get any help when we started, we had to figure it out ourselves." Well, today I realized that my credit card was charged twice. I called the restaurant to let them know and the manager "Eva" said that I had to bring a copy of my statement to the restaurant so they could verify it was charged twice before they would refund my card. Eva stated that there was no way for them to look at their credit card charges from the previous night until the end of the month when they receive their statement. I will just call my credit card company to dispute the charge and I probably won't be going back to this place. There are several Mexican food restaurants in the area to choose from and I don't think this one is anything special, especially with poor customer service.

12/17/08

Adios Enchiladas y Mas

by statalicious

I am so disappointed with Y Mas. I have met and known of Robert Martinez since Jorge?s off of East Riverside in the 1970's. I have supported Robert as a great cook and what is now Enchilada y Mas. The other night we waited for our food for over 45 minutes. That was not so bad, except that the people who had been seated long after we were, had been served their food and were eating. When the waiter finally came with our food, I expressed that I would not be paying for tonight?s meal. He said that I would have to talk to the manager. She came to the table and expressed that I would pay for the meal or I could leave. We left, but not without sadness of a restaurant that thinks not of their customers, but only to hustle people in and out with no concern of service or respect of customers who have been loyal to Austin's long time business owner Robert Martinez. The manager expressed they had plenty of loyal customers. Now they have two less. Adios Enchiladas y Mas, Robert Martinez and the wait staff that I have enjoyed for many years.