Austin >Beauty > Faye Hair Design Inc
7321 Burnet Rd, Austin, TX | Directions 7875730.349351 -97.735029
Neighborhoods: Crestview, Crestview - Wooten
Essi gained my TRUST! – Every time my hair get's long I get a knot in my stomach because I know that the inevitable haircut is near. I always worry about how the haircut will turn out and dread seeing people again. I've been trying different places and have never really been happy with my haircut. Well these days are OVER! I went to Faye's and was greeted warmly by Essi. He made sure I felt comfortable and really listened to how I wanted my haircut. He took his time and I never felt rushed. We also had a pleasant conversation. It was the first time I felt truly happy and confident about my haircut. Overall this was the BEST HAIRCUT EXPERIENCE I have had!!!
Loyal Customer no more – I had been going to Faye for a year, a referral from a friend. I asked her to color my blond hair darker with some warm highlights. She colored it auburn with white streaks! Like Dracula's bride! She told me it looked "beautiful.". I panicked and she said that if I panicked anymore she wouldn't color my hair dark anymore! I asked her if it would look like the picture and she said it would in a week. Since when have you gone to get your hair done and it's supposed to look right in one week! I called her the next day to ask her to fix it, and she refused unless I paid her to fix her own mistake. She told me that I had chosen the colors (????) and therefore it was my fault. My friend said it was unnacceptable and a coworker told me "it won't do."
So I went to Avant salon, and they immediately saw that her mistake was nothing like what I had requested. They have started repairing the color, however I am going to have to wait for two weeks for my hair to repair itself until they can fix the majority of it. And they told me that she had also fried my ends from too much bleach from all the other previous processes, and the cut was all wrong. Unprofessional.
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