Austin >European Import Car Repair
Worst Customer Service EVER!.
I'm appalled at the customer service I received here. This business is a sham and they don't even deserve the one star. Sure, they offer competitive prices, but they will sell you old, defunct parts and whatever they fix on your vehicle is sure to fall apart within the 12 year warranty. At which point they will conniving-ly deny you the warranty. Not to mention, they are slow on repairs.
Moral of the story... You get what you pay for. Pay a little extra for quality service, elsewhere!
Exceptional Customer Service by Brett. It is truly difficult to find quality customer service these days. I am here to rant and rave about the unique experience I had at European Car Imports today. I was in a pinch, and couldn't quickly and efficiently locate a part for my 96 Honda Accord. I was referred by a colleague of mine to check out European Car Imports, because of a top notch manager, Brett. I called over there, talked with Brett about my needs, and 15 minutes later he called back, saying the part was in the shop. "No Way!" I said. I dropped by after work, and much to be disbelief, it was there. Amazing. Brett took the time to explain to me the part, how to properly put it back on my car, and any other pertinent information regarding my vehicle. I was truly blown away and so happy that I checked this place out. If you need efficient, comprehensive, and accelerated assistance with your vehicle, you are crazy if you don't use this place. Talented, courteous service isn't just a bonus at European Car Imports, its a everyday event. Thank you Brett and your fabulous team. !
European Import Car Repair. A few weeks ago I went to European Import Car Repair to get my passenger side window fixed. The whole experience was acutally very smooth and Brett was very knowledgable. My car was in and out within the same day and the cost was very competitive. Thanks again! and I'll be going back!
What a Gem!!. I took my car to European Import Car Repair on 3/7/11; the staff there was very pleasant. I had several questions about the repair and cost, Brett answered all of them and was right on the money with the cost. There were no surprises at the end, as there are always hidden fees with most repair shops. I hope I don’t have any more issues with my car but if I do I will be back. Thank you for your help and timely repair.
Very questionable practices.. Had taken my car to repair transmission gasket issue. After a year it started leaking again. Had to have my car towed back to them. They provided free labor to fix the problem again. Had them change the oil that cost me $170 which I thought was ridiculous since they don't tell you ahead of time. Negative experience so far. A few days later, my engine light turns on. By now, I decided to take my car to the dealer. Dealer tells me that during the oil change, this company had failed to put the oil filter on correctly and that I should ask for my money back. I called and talked to the manager and he started chewing me out because I did not bring it back to him. I was supposed to know that the bad oil change they performed caused my engine light to turn on. By now, I am thinking that they did it intentionally to get me back for more service charges that they can blame on something else. I will never return to this place. They need to realize that they need their customers more than their customers Need them. Can you believe he started chewing me out over their mistake. I found it hard to believe that they are that bold.
BAD MANAGER, BAD SERVICE..
I brought my porsche boxster, and got charged $2500 for replacing water pump and some other trany cleanup work. The reason I brought the car to them was because engine check light was on. It was weird to hear that water pump leaking caused the warning light on, but they claimed they fixed the problem (light was off - probably by resetting not by fixing the actual problem).
Later, I had to bring my car back to dealership (by towing service) and the engine check light was on again. Dealership service dept fixed it by replacing O-rings and cylinder cap at $900.
They ripped me off by replacing some parts and charged me ridiculously expensive amount of money. The manager has really horrible manner.
I would never take my business to them. They are not honest, and even worse their technical level is below average.
I'm looking for a way that I can appeal this case legally and will try to get my money back.
Do not bring your car to here. They will rip you off.
DO NOT BRING YOUR CAR HERE!!.
1 day after picking up my wife's car from here, the plastic engine cover underneath the car became unhinged. My wife was on the highway at the time, and heard a very loud scrapping noise. By the time she made it home, the plastic cover was completely ruined. The only way to make the car drivable was to remove this plastic piece.
OK fine, everyone makes mistakes. When I called them up to ask them to replace this, I got yelled at the manager. Actually I got yelled at before even asking them to replace it, they started getting mad at me when I just told them what happened! This is only the second review on this site, but other sites have similar experiences.
Finally and Honest Repair Shop. I have been taking my car to European Imports for over 2 years now. I have found them to be friendly, timely and knowledgeable about the issues concerning my car. Most importantly they do not hassle you into adding unneeded services. As a female I really respect that as well as the thorough explanation of what repairs they actually did to my car so I know what I actually paid for. I would recommend them highly!
They don't care about you!. Wow I've never experieced more grief from a mechanic. I was very overcharged and my problem wasn't actually fixed. I called to ask what the next step would be to fixing my car and the guy hung up on me. I guess I 'm stuck with my broken down car and I'm out almost $1,000.
They use to have some good Mechnics. I took my 99 A4 1.8T Quattro in about 2 yrs ago due to my timingbelt tensioner pulley failing.( If your a 1.8t AEB engine owner you know all about it). Guys wouldn't use parts I supplied for the job because "They needed to source the parts" in laymens terms , Jackup the price! After finally getting a remanufactured head and after 3 months of waiting for a simple 10 hr job they fixed it and had it running fine but also WOULD NOT let me drive off under their warranty since my turbo bypass valve was going out and needed to be replaced/rebuilt. So again add another 2 weeks on to 3 months and they had it fixed. Needless to say I was nickel and dimed and the only reason I took it to them was because my disgust with Austin Audi. Total cost to me was about $4300. They charged me $1300 for a remn head when I looked up for parts I sourced one for $800 with a full 1 yr warranty, and they said "They need to source the parts" once again I guess that $4300 was an expensive mistake to learn not to take my car here. I even had more knowledge when they tried to get me to upgrade to a K04 and I kept asking what about the ECU map it will need a reflash from either APR or GIAC and even then was told it wouldn't need it. Hopefully these guys have a better crew and a manager who wants to support Austin Vw/Audi owners with quality work and fair pricing. But my past exp was a headache. I personally would have done the work myself but when I decided to grab my car all of a sudden it was taken apart the next day and I was told the mechnic broke his arm. Go figure great way to keep a customer.
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