Austin >Brake Specialists Plus
Education I needed...Great brakes. I walked in to this store asking about a $99.00 brake service and what I got was an education. The manager explained to me differences in pads that they could use and the brake services offered. I chose the top of the line pads and I was not dissapointed at all. It has been 2 weeks with no issues.
Customer Service~. I recently bought a used car, took it over there because it was closest to my location off 183 (new to Austin) and it was having a couple of issues. What I didn't realize is what I was in for, great customer service! I loved the honesty, integrity, and respect I got from Billy and his service technicians. This is the reason I went back for serious repairs, and we all know this cost serious dollars. I had a good feeling from them from the start, and it proved to be true. He was not underhanded, and this is important when you are female in this type of field these days. I will continue to go there, as it is rare to find a "good" mechanic....and happy I found a good shop to rely on that believes in their work. I would be happy to refer them along to my family and closest friends.....and trust they will be taken care of right by my referral! Thanks Billy, you have found yourself a loyal customer for the long run!
Straight-shooting Auto Repair.
My 2007 BMW 550 had just passed the end of its 4-year free maintenance coverage when the front brakes started making noise. Having only dealt with the BMW dealer for all service so far, I asked around and was referred to Billy at Brake Specialists Plus (next to Taco Cabana on 183N). Billy had the car inspected by his crew and told me that he could put new pads on the car, but it didn't need them (and probably wouldn't stop the occasional squealing sound we were hearing). Billy explained that brake squealing was not uncommon in European automobiles and was not necessarily a sign of trouble. He told me we had 30 - 50% of the life left on the brakes, but eventually, when the dash maintenance indicator light told us the brakes needed service (probably another year and a half, he said), our car would need both rotors and pads and gave me a rough estimate of what that would cost.
I appreciated his honesty in not trying to sell me anything I didn't need, CHARGING ME NOTHING for the test drive and mechanic's inspection, carefully explaining what they found with the car, and giving me the straight scoop on how much a brake job on our car ought to run (using OE parts).
I know cars and have been doing my own routine maintenance (including servicing and replacing disc brakes) for many years, but when cars like mine don't even come with oil dip sticks and you can't see your engine for all the plastic cowling under the hood, you have to trust someone for advice on maintenance for your car. I trust Billy, and will come back when I do need service for our BMW.
In and out quickly. Our brakes were making scraping noises. We brought the car to billy who fixed up our front brakes by installing new pads, resurfacing the rotors and rebuild the calipers. He told us we bought the car in promptly when we heard noises and saved ourselves much money. the cost was 365 and is guaranteed . Thanks brake specialists.
Replaced both front hubs on my Chevy. I was getting some weird issues with my ABS engaging at random times while driving and braking. I brought my Chevy over the Brake Specialists across from Charled Maund Toyota. They got the vehicle in the air and noticed that the front wheels had a lot of beairng play and explained that my front wheel bearings are part of a hub assemblies that have integrated ABS sensors. They replaced both of the front hubs and I haven't had any issues with the ABS engaging in over 2 weeks. I hope you all have a Merry Christmas and a Happy New Year.
Another Happy Drivetime Customer, I Will Be Back. I totally agree with the previous reviewer "max669". I am also a Drivetime customer who needed to get the warranty work done on my Trailblazer. I was very happy with the service I received at this facility and I will definitely be back for service on this vehicle after the warranty period.
Friendly manager and techs, Good workmanship. The manager and the techs that work at this location are class acts. They are very friendly and willing to go the extra mile to get your car serviced. They replaced my valve cover gaskets and cleaned off the top of my engine very thoroughly. They even let me look it over after they finished. This is a great place to get your car worked on.
Replaced my catalytic converter, Very Happy. My vehicle sounded like it had performance exhaust in a bad way. I brought the vehicle over to the Brake Specialists next to Taco Cabana and had them look at it. The catalytic converter has developed a crack. They ordered me a new catalytic converter and had it installed in about 3 hours. The vehicle was very quiet when I got it back and ran good as well. I am very happy with the work that was done.
Happy Drive Time Customer. I bought my vehicle from Drive Time and I had several issues with it. Drive Time referred me to this shop to get the issues looked at. They got me in quick. They diagnosed my issues and called Drivetime to get approval for the repairs. They repaired my vehicle and got me back on the road in about 3 hours. I know it took longer than an average trip to a shop, since they had to take the time to deal with a third party like Drivetime. They were really friendly the whole time. After my warranty is up with Drive Time, I will continue to bring my vehicle back to them.
Fixed My Exhaust Leak, Very Good Service. I had recently bought a Chrysler Crossfire and noticed that I started to hear a lot of noise coming from the muffler. I brought my vehicle over to the Brake Specialists next to Taco Cabana. They got my vehicle up in the air and we ran the vehicle. We felt exhaust escaping from the top of the muffler. They pulled the muffler off and I noticed that the last owner cut out a square flap on the muffler and had put exhaust tape to hold it down. Billy, the manager, looked me up a new muffler from Chrysler, but the dealership wanted almost $1,000 for this speciality muffler. Billy suggested that we could weld the muffler back together which would be more cost effective. They did the work and the muffler sounds great now. Thanks for working with me on this. I will send some referrals soon.
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