Austin >Auto Dealers > BMW of Austin
7011 Mcneil Dr, Austin, TX | Directions 7872930.435826 -97.761737
Monday: 8:30 a.m. - 7 p.m.
Tuesday: 8:30 a.m. - 7 p.m.
Wednesday: 8:30 a.m. - 7 p.m.
Thursday: 8:30 a.m. - 7 p.m.
Friday: 8:30 a.m. - 7 p.m.
Saturday: 9 a.m. - 6 p.m.
Neighborhoods: Leffler Commercial
I have just bought my 4th BMW from BMW of Austin - Troy Massey is the most helpful and flexible car sales person I have ever death with. His wealth of knowledge and willingness to go the extra mile to meet my needs are the reasons I don't consider other brands.
The service department is also impressive - my adviser Eric Dominguez is very responsive and takes great care of me and my BMW.
There is not a better sales or service experience in Austin!
Kudos to Troy Massey, Sales/Leasing Consultant at BMW of Austin!!!
On June 25, 2013, my wife and I took delivery of her 2014 BMW X3 xDrive28i. When we arrived at the Dealership, the new Vermilion Red Metallic SUV gleamed on the delivery line of the BMW of Austin showroom floor as she briefly checked out the interior while I glanced over the car’s spotless exterior. Seamlessly and professionally, just as he had done during the initial test-driving and special ordering segments, Troy Massey then coordinated the finance and orientation/delivery.
Throughout the purchasing process, Troy’s wealth of knowledge and dedication to customer satisfaction was apparent. He was always responsive to questions and kept us up-to-date on the status of the X3 as it moved through the assembly and transportation phases. Troy’s friendly smile, coupled with apt humor, attention to detail, and commitment to his customers will keep us coming back!
My time with Troy Massey at BMW of Austin was the best car-buying experience I have ever had through several decades of purchasing cars. His intelligence, friendliness, helpfulness gave me a very positive and pleasant experience at BMW of Austin. Troy has an impressive depth of knowledge about BMW models and the features that set them apart from other makes of cars. He provided detailed information that helped me evaluate the trade-offs between models and decide what I wanted. I cannot imagine a better person to do business with in buying a BMW; Troy is exemplary.
I became hooked on BMW Austin through their maintenance department. The maintenance department at the BMW dealer in Temple was closer, but they lied to us on two separate occasions and caused us to switch. Chris Brice was assigned to me at Austin BMW, and I have never been happier. He always fixes our problems and treats us like royalty!
When it came time to replace our 325xi, we met Troy Massey in sales. He put us into a 128i, which we dearly love. Troy has followed up with us ever since, and we just purchased a X3 from him last week. It is an unbelievable car and Troy has made sure that we got everything we expected, plus a lot more.
As the owner of my fifth BMW, and having had them serviced at five different BMW service center (to include two in Germany), I highly recommend BMW Austin. From sales to service, they are the most outstanding BMW center you can find.
I recently completed a purchase of a Z4 as an anniversary present for my wife. The experience started with an internet quote. My wife is ecstatic about the car...ride, handling, appearance, features. I wouldn't know since she won' let me drive it. I can speak about the sales experience, however. The sales staff responded quickly to my quote request, was very knowledgeable when we met, and never tried to play the sales games other dealerships seem to feel obligated to play. He was very flexible adjusting his schedule to fit our needs and met with us on very short notice to close the deal (taking up a good chunk of his day). The only gripe I have is the congested complex of buildings and parking lots...very hard to maneuver. I would sure would like to see them move to a more spacious facility that's commensurate with the reputation of the car they sell.
We were very happy with our purchase experience with Troy Massey at BMW of Austin. He is SIMPLY GREAT!!! We went to Troy at BMW after visiting a few other dealers for cars of similar category. Apparently Troy made the day for us. We really appreciate his knowledge, experience, patience and warm-heart! We have bought a few cars from different dealers in the past. Troy is THE BEST!!!
I just purchased a new 328i from BMW Austin and Troy Massey. Overall my experience was excellent. Needless to say, the car is awesome, but the buying process was very well done - low pressure and extremely helpful. I had a particularly challenging situation regarding the title on my ancient trade-in, and Troy and the finance manager really worked with me to minimize the hassle of a potentially painful situation. I will also say, if you go to Austin BMW for a test drive, ask for Troy. As a career marketing executive, I can tell you that few times have I experienced a brand translated so purely from awareness to product demonstration. His demo script should be copied by all BMW sales people.
Great experience from beginning to end. Jay Lafolette worked hard on a Saturday to ensure my wife and I were taken care of. There was no haggling and Jay gave me what my trade in was worth. Being in sales myself and having done quite a bit of research on the car ahead of time, I was prepared for a negotiation. Nope. As Jay left to get the keys I looked at my wife and said "Wow that was easy. I can't believe we are done"!
Since driving off the lot Jay has been diligent in following up and checking in. He is a great relationship builder. He sells 'em "one at a time". When I am ready for my next Beemer I am going back to Jay.
Great buying experience. Thank you Jay and BMW Austin!
I have been driving BMW's for 30 years and I have to say Larry Stenson, Chris Markey and the rest of the BMW of Austin team are the very finest I've ever encountered, no pressure, honest approach, superb customer service. In addition, I have had my BMW serviced at BMW of Austin for 8 years and I have always left completely satisfied. Scott Liedtke and the staff have consistently provided outstanding service and quick turn around time. As far as I'm concerned its The best BMW dealership in the country and I have dealt with many- from D.C. to L.A!
Ask for Troy Massey. Best car buying experience ever especially if you are taking the kiddos with you. Terrific experience so far.
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