07/07/09

Horrible Customer Service!!!

by 011678

I'm sorry I bought here a swim suit! This lady is so rude, impolite, unhelpful and grumpy! She even doesn't try to be nice or helpful, she makes you a favor by taking your credit card! When you pay almost $200 for a swimming suit, you expect at least a smile or "Thank you", but you don't get anything from this witch.

When I bought the swim suit I was told that as long as I have the receipt and the tags on I can always exchange it or get a store credit without a problem. Their refund policy is only for 10 days, which is also very surprisingly short. I came after a couple of months with the receipt and the tags on swim-suit and told that I want a store credit for next year, as I have another swim suit for this year. She didn't agree to give me store credit, she started to shout on me why it took me so long to come there and so on. Now I'm stuck with this expensive swimsuit, my only options is to exchange it in store, but they don't have my sizes in swimsuits that I like.

I have never seen such horrible customer service, All stores I can think about always give you at least a store credit if not a refund when you have the receipt and unworn piece of clothing. I will never buy there anything else!!!

P.S. I thought that witch had a German accent, but maybe it was French.

• Pros: selection of swim suites
• Cons: rude employees, imposible to return or to get a store cred

01/21/09

VERY good customer service :)))

by hellotoyoutoo

I absolutely hate swimsuit shopping, so I was nervous walking in, but the ladies helped me right away and made me feel right at home. They have an amazing selection: every kind of bottom, every kind of top (xs all the way to 38DD). It's very hard for me to find a top that fits well and has support. The lady showed me every style top that comes in D's and DD's. I brought my two kids with me and there was a seating area in the back with a television. The lady put on a kid movie and they didn't even want to leave until the movie was over!!! I definately recommend this to all the women out there that have a hard time finding the right suit for them!

• Pros: great selection, helpful customer service
• Cons: a bit pricey, but it's totally worth it

01/09/09

Very good customer service!

by Austin7589

I went to buy 2 swimsuits at this store last week and i am very pleased with the great selection of product and the customer service there!

As westlynette, i first went to this shop expecting rude employees but i was instead helped by some very nice, helpful employees. I recommend this store to anyone wanting to buy some nice swimsuit.

PS: I am very surprise that disliked that french employee as i found her very nice, she also gave me very good advices on choosing my suits.

• Pros: Wide selection and amazing customer service.
• Cons: A bit expensive.