03/07/09

Worst customer service ever from Austin's Freytag Florist in Austin

by vmjd

I will never use these people again. The flowers were wilted with broken stems and the delivery person was an hour late on the delivery after calling to say she would be at my home in five minutes. Speaking with the owner, Ken Freytag was very upsetting. I don't understand how these people have any business based on the attitude of the owner.

• Pros: None
• Cons: Worst customer service from owner Ken Freytag

07/11/08

Skitzadoo

by csf

Skitzadoo, I just saw your review and I apologize if your complaint was not followed up, I take matters like this very seriously. Our sales staff is trained to handle complaints and replace any item that a customer has a problem with. We have built a 35 year reputation around our 100% satisfaction guarantee. Please contact me personally and I will take care of this matter. Chad Freytag 512-345-4142

06/26/08

Will never use them again!

by skitzadoo

The service I received was completely unacceptable. The flowers that were delivered to me were wilted and some of the stems were broken. When I called to see if they would correct the issue they blamed the issue on me. When I asked to speak to the owner he refused to take my call after 5 attempts. You might think twice before using this organization as there are definitely less expensive florists and the service could not be this bad!

• Pros: none
• Cons: Unacceptible customer service!