Austin >Re Car & Assoc
I agree with the previous 2 reviewers. If this business has good customer service, it must all be on the side of the business owners, not renters.
Difficult to contact
Difficult to obtain service
Not at all interested in their tenants
Out of date practices: website, ebilling, email contact
VERY interested in getting their rent check ASAP, but no mechanisms for weekend payments
Horrible Customer Service, Horrible Communication, and in general a Horrible Company.
First of all Recar had to do nothing to get us into this lease property. I met with the previous renters, scheduled a time to come see the property and called Recar to set everything up. Once they had our deposit it was horrible. We had to go in for an orientation where they told us that our concerns were not important like not having the house rekeyed or garage door openers from the last tenants so someone else had access to all of our belongings. I had to raise hell in order for them to get a locksmith out any earlier than 7 days. We still didn't get our garage door openers for another week. We also had to schedule the cleaners to come on a weekend after we moved in because they didn't clean the property before hand. Maintenance issues are handled very poorly. We had to wait 4 months for them to replace a light globe that the maintenance people broke fixing our ceiling fan. Then when our microwave went out they wouldnt replace it. All in all they are horrible in customer service, horrible in communication, and a horrible management company. If I didn't like the house or the neighborhood as much as I did I would absolutely move out at the end of my lease.
WARNING DO NOT RENT LEASE or BUY from RECAR unless it is a to die for house and is something you can't live without.
HORRIBLE!!!!. As a business, they have no concept of customer service! They treat you like dirt and beware - they charge you for certain maintenance requests - instead of passing the bill to the owner, they pass it to the tenant! They don't return phone calls, so you have to stay on them if you have an issue.....which mine have STILL not gotten resolved. We were hoping to live here for 2-3 years, but will probably move when our lease is up just so we won't have to deal with Recar & Associates.
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