Austin >Automotive Sales & Services > Arboretum Auto Svc
10721 Research Blvd Ste E1, Austin, TX | Directions 7875930.399362 -97.745408
8:00 AM To 6:00 PM
9:00 AM to 4:00 PM
Neighborhoods: Gateway, North Burnet - Gateway
The BEST!!!!! – I have always had a very positive experience. My son discovered Tony (the owner) a few years ago and now he is the only mechanic our family does business with. I appreciate the honesty and prices. I find that when I use a coupon for an oil change at other establishments, they always find something that must be done ie. brake pads/fluid flush........ I then go to Arboretum Auto and get the correct information. Laura
Excellent Service – My engine light was coming on and I went in to Arboretum Auto Service to have them check it out. They quickly diagnosed the problem and took care of it. I was completely satisfed with the service. The owner and mechanic were very friendly, competent, and they didn't try to sell me anything I didn't need. They also provide a 12 month warranty on any of the work they do. I will definitely go back again, and would highly recommend this shop to anyone.
Very Honest Repair ...!!!! :-) – I have a ford truck and my heater went out but the mechanic shop that look at it first told me that I need to replace the heater-core and that it will take one day to order the parts and 2 days to replaced plus I have to make an appointment for next week because it was Thursday and as you know this December is very cold, anyway I look on line for shops around my zip code and very much that was the same history until Arboretum auto took my truck the same day and order my part for first thing Saturday Morning and got back my truck the same day.. Not just was cheaper but easier to deal with... Thank you Tony..!!! :-)
Highly Recommended!!! – Arboretum Auto gave me the best service I have ever received from any auto service shop. The owner Tony is a very honest and reliable person. They are willing to give you a lift if you are without a vehicle to and from the shop and are very accommodating. They will only do necessary repairs and will not charge you for anything extraneous. Additionally, they always try to get you the best rates for parts. I would highly recommend Arboretum Auto Service to anyone and especially to those looking for reasonable prices and high quality work.
Terrible service, and horrible experience! – Well, where do I start? Perhaps I will start by NOT recommending Arboretum Auto to anyone. First, every shop I've ever been to always calls me after they've checked out the car, and before they do the work to give me an estimate. Always!! I dropped my car off here at the end of the day Saturday. By late Monday afternoon, no call. I call them and they tell me it has been ready... uhh, ok?
I go to pick it up Tuesday morning, and as I drive to work, I realize they did not fix the problem (bad wheel bearing, supposedly), because the groaning noise is exactly the same, which shows they didn't even drive it to make sure the noise was gone! I take it back Thursday morning at 8:30am, and I ask the mechanic to have the owner give me a call when he gets in. At 3pm, NO CALL!! I call and talk to the owner, and he says the car is ready, it was a bad part.
Hmm... Considering the noise was exactly the same, I don't know what to think other than they didn't do anything the first time! Friday morning I go to pick it up at 8:45am and the door is locked!! Their hours are 8-6!! I banged on the door for 10 minutes! Thankfully (and the only good thing about this place) they are open on Saturdays, so that is when I picked up the car, and the noise was gone. No apologies, no "Thanks for your business". Nothing. Considering I was very patient, I would have at least expected that much. I was stunned at how poor my experience was here.
Regarding their location: The part of town is fine, but they are in a warehouse among other businesses down a sketchy looking dirt road/alley with huge potholes. Their front door (which I got a good look at when it was locked when they should have been open) has shattered glass with bars behind it. I tried looking past all of that hoping they would be that hole in the wall mechanic shop that does great work, with great customer service, but I was wrong.
Best customer satisfaction – I would like to highly recommended the Arboretum Auto service for their profession, quality, and on time service.
the best customer service I have experienced at a repair shop!! – The owner of this shop is the most honest person I have ever encountered in an auto repair shop. I had my car at two other shops for a diagnostic on my air conditioning system, and they both tried to sell me a complete replacement. When I brought my car to Arboretum after being referred by a friend, Tony, the owner of the shop told me that l only needed to have two o-rings replaced, and have it recharged with freon. Total cost: $132.67. This was over three years ago, and it is still working. I have been a customer ever since, and have referred many friends.
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