Arbor Car Wash & Lube Center
Austin, TX 78759-5626
Phone: (512) 346-8050
- Best of Citysearch:
- Car Wash/Auto Detailing 2007
- Hours:
- Sun 9am-5pm, Mon-Sat 8:30am-6:30pm
User Reviews for Arbor Car Wash & Lube Center
05/16/2008 Posted by ScottFoster
Hello, I wanted to take some time to respond and inform the city search viewing public of some of our business standards and code of conduct. Here at the Arbor we have a very Austin business style atmosphere where customer service comes FIRST, and to provide a warm comfortable atmosphere for all ages. Like most retail businesses of this capacity you now and again will have situations arise that could have very well been avoided, but due to the nature of this business sometimes things just happen. We pride ourselves on promoting Integrity within our business, and by being a pillar in our community. Our business thrives on having satisfied customers who want to go out and brag about how their car looked, how they saved time and money vs. using our competitors, or even how they initially had a problem, but in the end they were satisfied because they were taken care of at the best of our abilities right there on the spot. We know that we will not be able to make everyone happy or that some customer’s expectations of what they thought they purchased sometimes may have not been what they needed to meet their wants, but we try diligently to satisfy all of our customer as best we can.We have meetings with the staff every chance we get to make sure all aspect of our business is addressed to them...good and bad. Our team members here have a combined knowledge base of 60 to 80 years experience. We as managers strive to make sure that our employees that come in contact with our customers are of a very good moral character, and they ALL know that if it was not for our customer we would not have a job and our business would not have been around for 12 years. To the people who only write all of their bad experiences about businesses I would ask you to make sure you took the time to address your issues with the manager before condemning them on sites like City Search where we have no opportunity to try to contact the customer in order to try to make things right.
Pros: Family Owned and Opperated for 12 years... Pillar in the community... Honesty & Integrity
Cons: Some people aren't aware the Lube Center is open when it rains.
05/09/2008 Posted by brantschroeder
Nice place, good marks for customer service, environment and a fast, decent wash and oil change. I'll go back again. However, I'm not recommending the Arbor Car Wash BECAUSE THEY COMMIT THE MORTAL SIN OF BAD AUTOMOTIVE SHOPS: TRY TO SELL YOU REPAIRS YOU DON'T NEED. With a strong background in auto repair and having called out the "technician" who recommended a belt replacement he didn't even look at, I stayed there an extra half hour just to survey those with vehicles coming out of the Lube Center. The same technician recommended the same "repair" to 13/15 customers. Worst yet, the same guy did the same thing every Saturday morning I went there. When you go to Jiffy Lube, you expect them to sell you add-ons. From Arbor, I expected more, and saw many people get ripped off by the same garbage that plagues the industry. Go elsewhere.
Pros: nice location
Cons: Try to scam women and old people for unnecessary repairs
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