Austin >Rose Dental Group
Tried to make an appointment 4 times with these jokers, the staff put me on hold and left me there each time. Good thing apparently, from reading these reviews.
I went to Rose Dental for a crown procedure with Dr Bonilla. The front staff was very friendly and I was brought back for my procedure on time. The procedure itself was very smooth and pleasant, the doctor and her assistant were very professional, knowledgable and caring. I, like most people get very anxious to go to the dentist and I must say I had the best experience so far at a dental office and would highly recommend Rose Dental and Dr Bonilla to my family and friends.
AVOID THIS DENTIST!
I will start on a positive note. The dentists were great. For some reason, some of them have left the practice. I would not be surprised if it is due to the incompetent and corrupt behaviour found 'behind the scenes'.
I will try to keep this brief.
I required an emergency root canal. I was quoted a price of $1100, the majority of which would be covered by our insurance. Great news I thought. After the work was done, I am frogmarched to reception, only to find the bill was now $1500. Bummer. I shrugged this off pretty easily, as we had the money, and I REALLY needed that root canal.
That week, my wife had a consultation, and an enormous list of 'essential' work was drawn up. After seeing how much fun I had getting a root canal, she decided to get one too! We were told it would be FULLY COVERED by our policy. In writing, and verbally.
$0, great news! The financial co-ordinator even told us there would be enough money left over to start a second root canal! Bonus!
A week later my wife goes in for surgery. When she called me CRYING from the dentist office later that day, I assumed it would be because of the pain. But no, turns out the receptionist had bullied my wife, battered and sore from surgery, into paying $900 for that 'free' root canal. I was not pleased.
I call that day to figure out this mess. Not one single person in any department could tell me why we were billed. They could not even tell me specifically WHAT was charged. Worse, they could not even assure me that the billing was finished. ("Oh, you may end up owing more, when we get round to figuring it out". Sorry!")
After to talking to the lady who originally quoted us, I came to the conclusion that she was
a) incompetent, and
b) lying to me.
She even denied her own handwriting!
After a WHOLE lot of phone calls, the dentist agreed to credit our account with a measly $500. Great. That means we have to spend it at Rose Dental. Hooray.
To add insult to injury, when they finally 'figured out' the bill for my wife's 'free' root canal, it turned out to have been $1400 after all. Thoughtfully, they decided not to embarrass my wife in the reception this time, and they just went ahead and took it out of our account credit.
"How could it get any worse?" I hear you say!
Well, after still getting some pain in that dang tooth, my wife decided it would be wise to have them check your work. So she called and asked very clearly:
"Will it be FREE for you to check your work? If not, I will go somewhere else"
The receptionist says "Sure thing, you won't pay a penny, come on over!"
And guess what greeted her getting out of the chair.
Go on, guess.
A bill for $25.
I just about lost my mind.
AVOID AVOID AVOID AVOID AVOID
Bad costumer service. I do not recommend Rose Dental to anyone who wants to be treated with courtesy. I had a crown put in by one of the Rose Dental Group dentists and she did a good job, but when my insurance did not pay for the services I was provided, no one from Rose Dental even bothered to call me! They said they sent me a statement in the mail, but it was returned. To this day I'm still puzzled why no one thought of picking up the phone and letting me know that there was a balance on my account! Instead, I did not find out about this until I came back for a follow up visit 6 months later!! At which point I was informed that there was an unpaid balance and that my account was subject to 6 months-worth of finance charges! Needless to say I refused to pay the finance charges since I wasn't even aware of the fact that there WAS a balance on my account. I told them I would pay the other amount in full (a little over $800) only if they agree to take the finance charges off. They agreed. I'm giving them two stars because I still think someone should have called me and let me know that there was an unpaid balance on my account.
Bad place for working people. If you schedule an early appoitment dont expect to get to work on time. Ive gone to the dentist my whole life and i have never had such a bad experience with a dentist. I scheduled a 8:00 am appoitment and they told me to come in at 7:45. So i was there early to do paperwork. I did not get to the chair until 8:30 and then at 8:45 when still no dentist i had to inform them that i had to leave for work. They got mad at me for having to leave and told me to find someone else who can accommodate me so thats what i did.
DO NOT GO TO ROSE DENTAL....they make up ways to make money!. I go to the dentist every six months, so when I moved to Austin, I was looking for a dentist and Rose Dental was in my insurance network. I wish I would have read the reviews before going because I would have chose another dentist. Since I was a new patient they made me come in for a consultation with the doctor, before getting a cleaning. WOW was I blown away. It felt like they were trying to find ways to make extra money. Like the comment before me they were saying things I have never heard before from other dentists. It would be one thing if I never go to the dentist, but I was shocked by what they were saying. I couldn't get in for teeth cleaning for a month. I have decided to go to a new dentist and even getting my exrays was diffucult. I had to pay a fee to get my exrays for my new dentist and in the past I have never had to do this...this just proved to me they are trying to find ways to make money! Please be aware and avoid Rose Dental with all possiblities especially if you are unfamiliar with ethical dental practices.
be aware. These guys may do a good cleaning, but that's pretty much all. My doctor (T. Sheldon) wanted to do a number of things I didn't think I need, nor could he intelligibly justify. I ended up not following his advice and am currently shopping for another dentist. Anyway, don't take what they say at face value, seek a second opinion, and if you have the choice, get a doctor you can trust.
Find another dentist... Rose Dental Group is a bunch of amateurs. Rose Dental Group has a nice waiting area and some of the staff are friendly. Also they were very good with my 5 year old son during his appointment. However, they are not thorough at all with their cleanings. They do the quickest job at cleaning teeth that I have ever experienced. I always feel like there are a few areas they could have cleaned better. My husband who has braces is in and out of there about as quickly as I am which is terrible considering they have to clean around his braces. He feels they are very rough with him too, not considerate at all. Another negative is we never seem to see a dentist. At other dentists we've gone to, we always had our teeth cleaned every 6 months and the dentist would at least stop by for a quick look at our teeth on each visit. This never happens at Rose Dental group. The only time we've seen the dentist here is at the exam when we have x-rays. We will no longer be going to this dentist and would recommend you don't start either. Oh, one other thing, when we made our first appointment, they would only look at our teeth then we had to make a separate appointment for a cleaning which we couldn't get until 3 months later. Why wouldn't they just schedule a cleaning on our first visit when we requested it? Poor .
Customer Service BEYOND S _ _ _ _, but he is a great dentist. I have gone to Dr. Cordera for many years and his old assistants were better than good, but the one he has had for the last 3 years is dumber than dirt! Dr. C is the only dentist I know that cares enough to do a cleaning himself and he is the only dentist in the last 25 years that has not made my mouth hurt after a cleaning. My teeth would hurt for 5-6 months after a cleaning so I was only getting them cleaned every couple of years. Dr. C explained that the Dental Hygienists were bruising my teeth and that it takes a long time for teeth to get over being bruised. If Dr. C were not so good I would have switched due to his completely stupid assistant; I mean were are talking absolutely no ability to "think outside the box." I am honestly not sure how she makes it to and from work on a daily basis she is so unbelievably stupid. Dr. C PLEASE get a new assistant!
AVOID Rose Dental!. My family is moving to a different dental group; we will never use Rose Dental again. Over the years we have experienced rude behavior from some of the office staff and unsympathetic behavior from some of the dental assistants. Also, BEWARE that they will not inform you if your insurance goes out of net work, and they will require you to pay the entire amount for dental work, even if they had given you an estimate showing insurance paying half!
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