Alamo Drafthouse Village

Doesn't Recommend

page1962

Joined 2 years ago

alamo draft house needs to clarify what they offer. I have been going to the Drafthouse locations since they opened. And i have been in Austin a lot longer than they have and was glad to see such an establishment. We have always had a wonderful time there,......as singles.....as adults...and even with kiddos. UNTIL TODAY. My husband and I took our three daughters (3 year old twins and a four year old) to see Puss 'n Boots. We went to the 3:55 movie......kids movie times. And we were kicked out because, apparently. our daughters were too excited. This is a Disney kids movie. Maybe the Alamo should think of adult times and kid times, but to kick us out of an afternoon movie......with no refund or apologies was simply appalling. Believe me, the network of "mother of multiples" reaches far.....and, no longer, will the Alamo be a have on our list. not to mention that the last time I was there with a friend, our waiter asked us not house our phones to illuminate the menus. He admitted that the light was too dim to read by, but no phones are allowed. We were just using them as a flashlight. Whatever.....obviously, this is no longer a cool Austin creation. We will NOT BE THERE AGAIN. AND JUST THINK, our tickets alone are over $50, with a family so large. Cannot wait to spread the news about our shabby treatment. Would rather contact the company directly.....but just like any other huge company today.......YOU CANNOT CONTACT THEM. What a shame, I used to think of the Alamo Drafthouse as such a cool Austin institution...sorta like Esther's Follies. nomore.

Doesn't Recommend

MarkCV67

Joined 4 years ago

FUN - By why is service so BAD??. They have a TON of waiters running around, getting drink orders back to you quickly, By why does the food have to take soo long to get? A pimento sandwich? 5 mins max.

I will go back becasue they are the only game in town. But I think I will not plan on eating there anymore. Plus when the lights go on the cockroaches scatter. LITERALLY.

I hear Flix Brewhouse is opening in Round Rock soon, They might steal my Alamo loyality ( + 10 bucks a ticket !! )

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Monika Kowalczyk

Joined 4 years ago

Citysearch Editorial Review. Owners Karrie and Tim League should be--and very much are--credited with revitalizing the movie-watching experience in Austin. Their northernmost branch of the chain is a haven for those who can appreciate quality independent productions and cult classics in addition to first-runs. Interactivity (The Mamma Mia! sing-a-long event brought something special out of me), theme nights, filmmaker and star appearances are all to be expected and enjoyed. Once in your cushiony comfy seat, order off the atypical cinema menu, populated with beers, wines, and campy movie-related dishes like "Poultrygeist" Chicken Pesto and “Up in Smoke'd” Bacon Pizza. Leaving no one behind, the Drafthouse also caters to those who prefer Gluten-free, vegetarian, vegan, and organic options.

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sanidy

Joined 4 years ago

the only place to see a film. i love this place! the crowd is there for the movie or show and they make sure of it. if you talk or text, they will kick your ass out and that is lovely. service and food is always good. they should have one in every town in the nation. you can tell they care about the experience and do everything they can to enhance it. REMEMBER THE ALAMO!!!

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Leelee84

Joined 5 years ago

Good Food and Great Experience!. Great place to watch movies and have dinner! The Porky's pizza is the best and so are the hot wings. If you're going opening night, get there at least an hour early, the lines can be long and you want to get great seats.

Recommends

truegold

Joined 6 years ago

Best movie experience anywhere!. I love all the Alamos but this is my favorite. I like how it's roomy and has a bar at the front. The trailers are a great and entertaining freebie. The service is great and parking is always available. I am giving it four stars because the food could be better.

Recommends

urdeedeedee

Joined 6 years ago

Why aren't ALL movie theaters like this one?. Nothing better than settling in for a good movie and good food and drinks! I love how they will actually remove noisy people from the theater! Like the trailer before the movie says "We'll toss ya out!". Just priceless! The food is great, and the beer and wine selection is good but could use expanding. Buying tickets online is always easy and it's even easier to get the tickets at "will call". Their email newsletter is good too. I'll never go to Tinsel town again! Why mess with snacks like popcorn when you can get something WAY better for almost the same money?!?!

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ccabiya

Joined 7 years ago

Is there anything better??. Good food, beer and a movie... can't go wrong there. The only two reasons I give this place a 7 instead of a 10 is because I like the Lakecreek location better in terms of food and service. Neither is bad here, it's just a lot better at Lakecreek. Still, I would rather go here than any of the other regular theatres in town.

Doesn't Recommend

gekiswerve

Joined 7 years ago

Horrible service! DO NOT GO TO THIS DRAFTHOUSE. I emplore you, please do not use this Drafthouse. The other Alamo Drafthouses in town are just fine (especially the Village, that's a great one), but this one has some of the worst service and servicepeople in the entire city. I've been going to the Drafthouses for over 10 years now, and have never experienced the low-level of service that the Lake Creek location provided. Our waiter was very loud during a quiet movie (kept calling 'last call' MUCH louder than he needed to around the entire theater), and he charged 17% gratuity for us KNOWING THE PEOPLE next to us - said we were a party of 6! When we questioned the waiter about it, he proceeded to get frustrated with us (for no apparent reason...we were not being rude at that point) and blurted out, "Well, fine... if you don't want to tip..." turned his back on us and walked away. The management wasn't much better, considering that they're 'only there to enforce the policy, not to change it'. They refused to take the gratuity off the bill, and then laughed at us as we stormed out the door. Please make use of the other, non-commericalized Drafthouses in Austin. This one deserves to have its staff wiped clean and a new roster hired. Until that happens, I'm NEVER going back.

Recommends

kathy quarles

Joined 7 years ago

Best Place for a Afternoon. I love this place. It's a movie theater and restrant. You don't have to go to two places for a afternoon out. The staff is great. Fun place. Kathy Q