07/06/09

Why is this restaurant so popular?!?!

by llewopyelhsa

The only reason I ever eat at Trudy's is because friends want to meet at the restaurant. Every time I go, I swear to myself that I will not return- I do not understand how this restaurant draws such a large crowd. The food is mediocre and the wait for a table is always double what the host/hostess tells you. It is ridiculous.

• Cons: Wait time, service, food...

02/21/09

Great Variety of really good food

by flora68

We eat there at least once a week, and never get tired of it because there's such a variety. And it's a casual, very pleasant place to hang out. The service is always prompt and very friendly.

First there's their Tex-Mex, which goes WAY beyond the usual stuff.; custom-made enchiladas and perfectly-made fajitas, tacos, migas, burritos, etc., They also serve a tasty spicy-chicken-stuffed avocado, poquito chicken flaquities, spinach quesadillas, better than average queso, wonderful red and green salsas, and classic corn tortillas that seem to be freshly made.

Or the If for some reason you don't want Tex-Mex, ther are a lot of options. Try their Ensalada Grande with tilapia and cilantro dressing, or a burger with wedge fries, or the enormous Southern, cracker-crumb breaded fried chicken breast with the cheese mashers, mixed veggies and a salad. And the buffet is a deal too - but get there early, especially on Sundays!

• Pros: Food; value; ambience; service
• Cons: Sometimes you can't get in!

01/19/09

Terrible Service

by msannk

Never have I experienced such horrible customer service at a restaurant before! We went to Trudy's for lunch last week to try the buffet. When our waiter came to take our order he informed us the buffet was open until 2:30. It was around 1:40 so we though we would try it. When we got to the buffet we noticed that most of the containers were empty but we just figured the kitchen was a little behind and it would be restocked. As we were walking around the buffet the lights went off over the food, which seemed a bit odd. Then a lady came out of the kitchen and started rolling up the rug around the buffet. I asked her if the buffet was open until 2:30 and she said no, the buffet was open to the customers until 1:45, then it's for the employees only until 2:30. I told her the waiter said it was open until 2:30 and she caught an attitude and very rudely said that we can finish what is left if we want to pay for the buffet. When I told her no thank you, we'll order from the menu she told us we had to give her our plates of food. I was so humiliated! First of all, who is going to pay for a buffet that is practically empty? Second of all, I don't know what her position in that restaurant is but they should strongly consider restricting her from any customer contact, as her customer service is horrible. When we told the waiter he kind of snickered and said he could probably guess who the employee was. Seriously? This is a TexMex restaurant in Austin, which has tons of TexMex places and this is how they treat their customers? No apologies, no manager, no nothing. Then, to top it off, I called to talk to the GM ( an employee told me his name is Eric Beeler ) 6 days ago, left a message for him and STILL have not heard back! Clearly this place simply does not care about their customers. I will never step foot in this establishment again. I think Trudy's would benefit from some outside training in customer satisfaction, starting with the GM.