Lowe's

Recommends

Archu L.

Joined 1 year ago

I love this store . Very very helpful people and like the " press button for help" feature. Homedepot is very near by to me , but whenever I start a new project I feel comfortable going to this lowes store at round rock. Nothing against Homedepot, but comparing both I like Lowes at Round rock. Also, David(customer service lead) at Round Rock Lowes is an amazing person. very thankful for his patience and his intrest to take care of any customer. Can't just name one incident , but have several examples of how well they take care of their customer. Thanks to all of you for helping me fix up my old house.

Doesn't Recommend

ahim

Joined 2 years ago

Rotten Customer Service and Management. I wish I could rate them ZERO. I am remodeling my kitchen and needed information about hardware. I called the Round Rock, Texas store and a man told me that he was cutting a key for a customer and would be right with me. I sat listening to the goings on in that department for almost 30 minutes. While "on hold", I contacted the store operator from my landline to let her know the situation and she told me that the hardware department line was in use. I told her that was because I was "on hold" (cell phone) and listening to the department staff/customers for what was over 27 minutes at that point. She took my name and told me that the store manager would return my call. Just before the 30 minute mark of me being "on hold", someone hung up the phone. It has now been over 3 hours and I have never received a call from anyone including the store manager. I called again and another operator answered and told me that the manager probably never reeived the initial message I left and was out-to-lunch. She offered to take my name and number again and I replied "I am done" to which she said very matter of factly, "okay". NOW I KNOW WHY customer service jobs are being outsourced. I would much prefer to listen to someone who I can't understand at least TRY to provide customer service. BTW, I made my purchase from Home Depot but thank you for the lesson in how NOT to try to retain a customer.

Recommends

Robyn Galbos

Joined 10 years ago

Home-improvement, building and garden supplies for do-it-yourself projects, large and small.. In Short
Founded in 1946 in North Carolina, Lowe's began as a small-town hardware store. Today, the home-improvement giant operates locations throughout the United States selling supplies for indoor and outdoor projects, appliances, building materials, tools and more. Products include everything from plumbing parts and lumber to garden accessories and wallpaper. Installation services are available for a variety of home products including appliances, windows, flooring, roofing and fencing.