Horrific Customer Service, Completely Unprofessional Part 1.
I met w/ ACL w/ my aunt (the bride), since the groom lived out of town. We tasted & booked MONTHS before her wedding. At the tasting, we let it be known that the cake would be delivered to Hays County, which is usually outside of the delivery area, but it was agreed upon prior to our meeting, & at a set price. It was brought to our attention that night that we were the first people to book that particular day. She was sweet & let us know that she would be the person we dealt with. She would call or email w/ questions, bake, decorate, & deliver our cakes. She was able to do all of this because she refused to take on too many clients @ one time. All of this was exactly what we wanted to hear.
A week & a half before the wedding, I got a call from my very upset aunt because suddenly ACL realized where Hays County was & decided there was no way that she could deliver the cakes since she had 2 other deliveries to make that Saturday (keep in mind, we were the first to book that date). She requested that I drive to N.Austin, pick up the cake, drive to Hays, unload, & arrange the cake...all because she was suddenly overbooked. I refused. After paying in full w/ the delivery fee I felt it unfair that she would even suggest that. What kind of professional is she? Then she said she might be able to have her daughter deliver the cakes. Still not completely satisfied, I thought that this was a better option than me having to be responsible for the transport. A couple of days later however she said that her daughter would be unable to deliver either. At a week before the wedding, it was too late to find someone else to bake the bride and groom's cakes, so we kept searching for another option. We hoped she would realize that her contract states that she herself would be the deliverer. Then she left us w/ only one option, have another baker deliver the cake. But, she let us know that it would cost us an extra $40 because that is the difference in delivery fees. Seeing as the mix-up was entirely ACL's fault, we asked if she would be covering this cost, to which she refused...& actually suggested that my 69 year old grandmother drive over an hour to pick the cake up. Otherwise she would drop it outside the church door. So, we asked to go half (the $40 is not a big deal, especially in comparison w/ the cost of the entire wedding, but it was the principle). She still would not budge. All we cared about @ this point was getting the cakes safely to the reception hall on time, so we reluctantly forked over another $40.
BEST WEDDING CAKE WE EVER HAD!. This was an absolutely perfect day for us and the Austin Cake Lady especially helped to make it that way by helping me choose vendors that were super. She set up our big cakes on the table that our venue set up, and she put all the flowers on it for free too. When we walked in and saw it, I cried and made my mascara run--it was so beautiful it just took my breath away. I wish I could put a picture here but I don't know how. It was all scrollwork with diamonds and candles and red ribbons. Their prices were incredibly good. We saw some of the other garbage on here and read the reviews, but we decided that our great communication with her was going to override six people from a Halloween wedding. A review of THEM is on her site as well. We were RIGHT! We give them 5 stars because it could not have been more perfect.
A million thanks yous.
Thank you so much for making our day so wonderful. Each cake was so yummy! And the service was terrific, all delivered on time and at a reasonable price - we especially loved the strawberries, such a lovely taste. You were recommended to us by a friend, and she was right, you really are the best x
If anyone is looking for the perfect wedding cakes, look no further.
THIS IS NOT A PROFESSIONAL PERSON.
The behavioral display given by this woman was unprofessional at best. Her willingness to go to such lengths to ruin your occasion are appalling. Refusing to be around anyone with perfume is unreasonable when providing a service that is catering to events attended by many. Refusing to deliver cakes unless the table is set up and ready to go is ludicrous. She should be helping to insure the table is in place. Refusing to decorate cakes at the site because the supplies were not right at hand is just down right mean.
AUSTIN - YOU CAN DO BETTER THAN THIS. There are many professional cake providers that will do lovely work and take away the worry as well. No need to go through what was displayed at this latest wedding.
HORRIFIED AT THIS WOMAN'S BEHAVIOR.
EVIDENTLY THERE ARE TWO LISTINGS FOR THIS WOMAN SO I AM POSTING MY REVIEW ON BOTH.
I've read the last few reviews from Wedding Guest, Groom Mom and YLord. They are all true. I was at the same wedding and witnessed the same actions by this woman. I couldn't believe what I was seeing. I've attended and reviewed several weddings but never have I witnessed such a display in my life. This woman refused to set up the cake unless the MOTHER OF THE GROOM made sure the table was ready. Mind you the MOG was preoccupied with pre-wedding photographs and could not leave to attend to this woman's needs. When the MOG asked the wedding coordinator to handle the situation we found out that the Austin Cake Lady had given the MOG a wrong cell phone number to contact her. (Even though she was sitting outside in her car the whole time and refused to get out unless the MOG herself set up the table.) When the Austin Cake Lady finally got out of the car and brought the cakes over to the table. She said that she had done her duty since the strawberries for the groom's cake were not on the table. I heard the wedding coordinator tell her that the strawberries were being kept in the cooler and that he would retrieve them for her. She just ignored him, turned and walked away. I couldn't believe what I was witnessing. All of the other services providers at this wedding were going above and beyond to make the event a nice experience for the family. This woman has no business being in the service industry. I found out later that the whole problem starts with a contract she makes her clients sign. Can you believe that a service provider actually writes a contract that states that the client MUST deliver flowers to her else all bets are off? The MUSTS in her contract actually are demands to do things her way or the highway. Not a real "SERVICE" contract at all unless you want to be the one doing the service. THIS WOMAN GIVES THE SERVICE INDUSTRY A BAD NAME.
WORST SERVICE I'VE EVER WITNESSED. Ylord and groom mom are right! I was at a wedding and witnessed this lady do all of the things stated. I was shocked! I couldn't believe this woman wanted everyone to drop what they were doing so she could set up her cake. Not only did she leave before the cake was finished, she wanted the groom's mom to stop everything she was doing and arrange the table for the cake before she would agree to set up the cake. She refused to work with the caterer or the wedding coordinator, but demanded only the groom's mom help her. While the groom's mom was participating in the pre-wedding photos, this cake lady came up to me and said she couldn't finish the cake because I hadn't provided the strawberries (she actually had mistaken me to be the groom's mom.) The wedding coordinator was standing beside me and told her that the strawberries were there and were ready for her, but were being kept in a cooler to keep them fresh. The wedding coordinator told her he would get the strawberries and bring them to her. This cake lady just turned around and left - literally. I watched her as she walked to her car and drove away without even responding to the coordinator. Several other family members/guests stood there with their mouths open because they couldn't believe she just left the cake completely unfinished! Fortunately, the florist came to the rescue and finished decorating the cake (as best she could). The cake really wasn't worth whatever it cost because it tasted like a frozen cake - very heavy with awful frosting. If you choose to use the Austin Cake Lady, be prepared to cater to her every need!
BAD BUSINESS PRACTICES!!!!!!.
Don't hire this lady if you wish to have a worry free event. She completely stresses you out with her demands.
She is rude. Her cakes are bad. And she can not provide the service.
GO SOMEWHERE ELSE IF YOU WANT GOOD CAKE AND SERVICE!!!!!!!!!!
HUGE MISTAKE TO HIRE AUSTIN CAKE LADY.
Don't choose this lady if you are looking for someone to take away the worry on a special day. She ADDS STRESS to your special occasion with all of her demands. She treats her customers as if THEY are the service provider and SHE is the customer. You have to cater to her needs when she should be catering to yours.
First thing is that she doesn't provide any cake decorations. Be prepared to purchase flowers and ribbon and take time out of your already incredibly demanding schedule to deliver them to her. But wait. Don't deliver them without making the appointment first. Second thing is that she demands you to call her when the cake table is set up and ready to go. Else she will not deliver the cake. Problem is she calls you from a blocked cell phone number and gives you a bogus number to call. When you don't call. She comes in late. Sets up the cakes without decorating them and leaves. Thirdly, the cake you taste when you finally get your caterer and florist to cover for her lack of service in the decorations department is stale. The cake we ordered tasted nothing like the one we were delivered. This woman is a total b and should not be in business at all. Her limited physical abilities keep her from providing the service you should be getting. FIND ANOTHER REPUTABLE CAKE SERVICE. THE PAIN WITH THE AUSTIN CAKE LADY IS NOT WORTH IT.
Disrespectful and completely unprofessional.
**Please note, this is Tori (the bride) writing these reviews, not my mother. However, because a statement in the beginning was made about my race, they feel that my mother is the better target so it does not spiral into a racial issue. Weak.**
In light of my latest update, my mother received the following message from the Austin Cake Lady's granddaughter on her Facebook page:
"S. Smith sent you a message on Facebook...
S. sent you a message.
Re: You're a Vicious Harasser
"Her treat YOU this way? You're a raging wacko control freak and anyone who reads your rage can see right through it to what you really are. I'm going tohave people post your name, email and no.everwhere online and listen to you squeal. It's Halloween and time for vampires...you fit right in."
**PLEASE READ IN ENTIRETY! I AM ANXIOUSLY AWAITING A RESPONSE FROM YOU (AUSTIN CAKE LADY)!!! AT LEAST SHOW THE COURTESY TO EXPLAIN YOURSELF.** I only gave her one star because I had to! I should have known when I pulled up to her home that she wasn't of the professional caliber that I was seeking.**
1st-I brought a picture of what I wanted, and she firmly stated she could not do the cake. She proudly stated that she does "cheap cakes". Wow! Really? Is that how you market yourself?! I know the cake that I was looking at was sophisticated, but I was using it as a starting point. After hearing about what she CAN'T do, I settled on one of her "cheap" cakes that she could do.
**2nd-She double booked our consultation. If you correspond with the Austin Cake Lady you know that she wants to keep pertinent details in the subject line (i.e. time and date of appts, venue, event date). Our consultation was set at 6, and we actually showed up around 5:40ish. At around 6:30 another bride and her groom walked in for their consultation. ACL pulled out her calendar and stated that we were scheduled for 7. I began looking through my phone trying to find the email as my mother and I were both POSITIVE we were scheduled for 6. ACL insisted we made the mistake, my mother and I decided that all of our questions were answered and we left. Wow. She can't even keep our consultations straightened out! Imagine the possibilities of horror!! Later that night, we found the email and replied back to simply make ACL aware that it was her error. She responded back stating that a friend told her we had another appointment and wished us happy shopping.
Never got past the snide email response..
I had read some positive reviews about the Cake Lady so chose to check with her about availability to do my wedding. In fairness, this is not about the quality of her product, but the quality of her communication. In my email, I included the date and noted the venue. Her response stunned me. She said she does not work with my venue (a place almost universally praised for weddings) and told me the coordinator was a liar and she would not work with her (and then added an unnecessary and snide "Good Luck!"). She then had the nerve to tell me she would not deliver there but that I could PICK UP my cake. Um, thanks...Needless to say, I'm still searching for a cake vendor.
I understand that there are times when vendors choose not to work together, for whatever reason and negative experiences can lead to changes in business practices. HOWEVER, the response should have been to thank the bride for her interest and state she was not working with the venue (for whatever reason) and leaving it at that. The added editorial was unprofessional and unnecessary.