Brake Specialists Plus

03/11/09

Deceptive practices

by cooljustin at Citysearch

This Brake Specialist was recommended to me by the local Discount Tire where I had new tires put on my 2006 Honda. One of the tires had irregular wear, so I went to brake specialists to have them check the alignment. They said my alignment was fine but that one of the struts was 'leaking a small amount of fluid'. Well, I took the car home, removed the wheel and checked for myself and I didn't see a single ounce of hydraulic fluid anywhere. So, I then took it to the Honda dealership where it was still under warranty and they double checked each strut and shock and said that everything was fine and there was no hydraulic fluid leak anywhere.

Bottom line: Stay away. They will claim you have a 'leak' somewhere in order to make money off you. Of course, they said only one strut had a leak with me but that I should replace in pairs, which would be over a $500 bill. Beware this deceptive business.

• Pros: 'friendly' personalities
• Cons: these folks will lie to you to make a buck

10/23/07

Company cost me more money after a normal services. Not to mention bad customer services from the VP. Wow.

by edmeljus at Citysearch

I did not have any issue with my transmission until I made a mistake and left it for service at Brake Specialist. After a normal transmission service (fluid change, fluid flush, and filter change) as soon as I left the lot I notice my truck was horrible and stuck in 2 or 3 gear. Once I complained about my issues, the VP of the company he just stated he did not put the miles on the vehicle and was not willing to assist. While posing as a potential customer, 4 different companies refused to do any work on my car fearing it can cause problems. This seems to be common knowledge in the industry with the exception of Brake Specialist. I received the same comment from 2 total car care service centers and 2 different transmission repair companies, good to know we do have some honest companies. I had to have my transmission worked on by a transmission specialist. So if you are interested in keeping your money go anywhere but here. Additional Cost to fix transmission $1000.00.

08/25/06

Worst Customer Service EVER!

by rinny427 at Citysearch

I really wanted to like this place because it was close to my home, but it was not to be. I went in for a simple inspection and oil change, with an appointment, and was told I would have to wait. So what was the point of making an appointment? The owner, Corey, was exceedingly condescending and rude. When he figured out that I needed new belts he became nicer then. Of course.....it was an additional $200 in his pocket. We sat there for over two hours. It was awful. I do not recommend this place, nor it's employees.

I am upset that I ever darkened the doorway.

• Pros: Is easily accessible
• Cons: Everything else.