I'll give them 2 stars because they at least did show up on Memorial Day and fix our clogged pipe. But they got their auger stuck, and it took them several hours to get it out. They originally quoted us $180 to unclog the pipe (which is bad enough), but then they charged us an extra $125 because they got their equipment stuck. I would have been ok with them charging something more, but not $125. That's just wrong.