Marble Slab Creamery

Doesn't Recommend

snowball130

Joined 2 years ago

Misleading Ad on Groupon. I bought the Groupon for a 8” ice cream cake from Marble Slab Creamery in Austin, TX, 06/16/11.

The picture of the cake in the ad was misleading. The ad itself was misleading. In addition, even the discussion session was not ‘real’. It is just ‘tricky’, ‘funny’, and ‘dishonest’.

1. The cake in the picture is not the one you will get for $11 unless you pay $6 extra. However, this was not mentioned anywhere in the ad.

2. About the flavors, the ad said “…Craft a custom eight-inch ice-cream cake by choosing from Marble Slab's original ice cream flavors, including banana-rum, black walnut, bubblegum, mango, and amaretto (flavors may vary by location)…” . When I was there yesterday, they told me only three flavors (strawberry, vanilla, and chocolate) I could choose from. (BTW, the statement “flavors may vary by location” doesn’t apply in here, since this deal only applied to nowhere but the location at 14010 US North Hwy. 183, Austin.)

3. I went there yesterday to pick up the cake; they didn’t have cake available. They didn’t apologize but told me I had to order it ahead of time (48 hours). It sounded like I should know it; otherwise, it would be my fault. Again, their ad didn’t mention this at all.

4. The funniest thing among all was the discussion in Groupon. The first person ‘I-Chung C’ asked the question “is the a nationwide deal or just in Austin?” I bit I am the only one with the name ‘I-Chung C’ in Austin, TX (or in the States). I didn’t join the discussion at all. There must be somebody else pretending me asks this question. But why?

I don’t want to cancel this order, since this shouldn’t be an individual case. Everyone (1200 customers) in this deal should have the same problem. I should turn this case to local BBB for investigation.

Doesn't Recommend

Tsnotty2

Joined 2 years ago

Teeny, tiny chocolate covered strawberries were a ripoff!. I ordered 15 chocolate covered strawberries from them for Mother's Day. When I picked them up, they were 15 of the tiniest strawberries ever and the chocolate tasted like the chocolate shell you buy in the grocery store. This was definitely not worth $30! What a ripoff!

Recommends

Contributor

Joined 10 years ago

Franchise ice cream parlor famous for blending select ice cream flavors with fruits, nuts and/or candies on a marble slab.. In Short
Greeted by the freshly baked smell of waffle cones, visitors to Marble Slab Creamery are treated to an experience from years past. Here, ice cream cones are still molded by hand with the help of waffle irons and each store makes its own ice cream fresh--no factory shipped boxes of pre-made ice cream. Flavors range from vanilla to birthday cake. Other dessert alternatives are offered including frozen yogurt, milk shakes, smoothies, and sundaes.

Doesn't Recommend

austingrrl1986

Joined 5 years ago

Take it from someone who worked there. The boss is rude and cheap, the workers slack off. Some of the "fresh fruits" are not. The owner will do anything to cut a corner. He's also lies to sell ice cream. Our formulas do not change and some customer was asking if a flavor had Corn Syrup in it [who knows]. I checked for him, and it did. He said it didn't last time, I just shook my head and said, "Our bases have not changed." I have heard for horror stories while working there. And. On top of that. He pays under minimum wage. See? cheap-o.

Don't go there. I like Amy's anyway.

Recommends

tabithaeajj

Joined 8 years ago

good but too pricey. Good ice cream but way to expensive. I was surprised by the prices. I wish it wasn't so pricey, but i am not manager. The staff is rude and so was the manager when asking for a job application.

Recommends

pom19

Joined 8 years ago

Good Flavors. All the ice cream lovers I know choose Marble Slab over some other local places. The number one reason is the flavors. I'm a chocolate lover but you MUST try the sweet cream flavor. It's rich and different.