LIARS, THIEVES, CRIMINALS.
A lot like being mugged.
Christian Bros claims to be a Christianity-based company, reliant upon their morals and family values. My experiences with the company have made me see that they are like the "band" Creed- claiming Christian status for the sake of sales and sales alone. With their inflated prices, you would hope that the worst-case scenario would be that you walk away with a working car and a bruised wallet. It would seem that a best-case scenario is walking away with your car in worse condition than when you dropped it off.
The customer service is a lot like the DMV- one will wait incredibly long periods of time with absolutely zero progress. Their favorite phrase is "I don't know, I'll call you back."
I once waited 12 hours for an estimate on an electrical issue. I dropped my car off at 9 am. I called the technician seven times. He apparently took an eight hour lunch, and even after getting well-rested enough to work, he had no time to be bothered to look at anything. I paid something along the lines of $60 for a diagnostic inspection. That's right; they'll charge you $60 to pop your hood and poke around with a flashlight.
They put the due date for my next oil change at 2 months prior to the date I got my oil changed. Apparently, they offer time travel services, which would explain the high prices.
I was talked into going to Christian Bros against my better judgement. I stood in the lobby, at the counter, for half an hour. I was never addressed. Not one person in the entire business acknowledged my presence. I stared at three employees for the entire duration of my visit, and they all saw me looking and pretended to be busy. Thats right; they were in fact avoiding my business.
Please, please, PLEASE do yourself a favor and avoid this place like the plague. They have an incompetent staff and zero desire to help anyone. You will end up paying triple for half the work.
Taking your car here is like taking your horse to the Glue Factory for his annual checkup- the exact opposite of what you want. I can not stress this point enough.
These people are incompetent liars. They hide behind a flag of christianity and think that gives them the right to overcharge and under-work. They will break more things than they can fix. They will take a very long time to do very little. They will flat-out ignore you if you come into their business. They will bleed you dry of every penny you have so they can make a quick buck at your expense. they have no scruple, morals, or otherwise.
This is the Spanish Inquisition of auto repair.
Too much expensive. American common person can't bear CBA's bills. They charge minimum of $500. Please think twice, trice before choosing that automotive.
Way over priced and not honest.
Took two different cars on three different occasions. Within walking distance of my house so was hoping they were good and was giving benefit of doubt. First time was OK because they worked with me to get lower price. Second visit was same thing, had to negotiate a reasonable price. Third time when I asked for shuttle service (walked home before) to work they said I worked to far away to provide shuttle. Then they "found" work that needed to be done outside of what I took it in for and cost was twice the quote. They kept "finding" things that needed to be fixed. This time, I guess since they had my car hostage and had it torn apart would not negotiate price and was extremely expensive. I had taken it in for an AC compressor issue which they gave me an outrageous quote to fix. So after huge bill, still had AC compressor issue. Took car to another shop got AC fixed for $600 less than Christan Brothers quote. The nail in the coffin was when shortly after leaving the garage I started to have issues with equipment they "fixed". When I took my vehicle back so they could fix the work they said they did, I was informed that the issue was not related to the work they did and it would by another $350 to fix. When I asked how it could not be related, I was informed that it was just coincidental that it occurred at this time.
I WILL NEVER TAKE ANY OF MY VEHICLES TO "CHRISTIAN" BROTHERS AUTOMOTIVE AGAIN.
Not for Emergency Service! You Need an Appt..
Christian Brothers at Round Rock is an absolutely wonderful place to bring your car for PREVENTIVE MAINTENANCE ONLY.
However, it is very likely (99%) that Christian Brothers at Round Rock will not be able to provide you with service unless you have an appointment.
Who makes appointments for automotive service? Only people who are coming for routine service.
On at least 3 separate occasions, I NEEDED service. My brakes went out, my car wouldn't start, and my radiator was leaking. All of these situations require same-day diagnosis and/or walk-in service.
My car broke down on Thursday, and I was told to bring my car in the following Tuesday!
This would be great if I were married, or had 3 roommates, or had more than one vehicle... but I'm single, live alone, and have only one car.
In short, Christian Brothers at Round Rock is friendly, fair, and family-focused. I recommend this business for your routine & preventive car care, but not for much else.
automotive repair. Nicest people you could ever hope to deal with. But thats where the good ends. The three times I have taken my truck there it has always been at least double the estimate. I can give you once or twice but three times come on either get better estimators or stick to at least close to what you told me. I will find another shop it may not be as friendly but I can live with that as long as their estimates are within 2 to 3 hundred dollars of the actual cost.
Friendly but very expensive.
I brought my 99 Jetta there because the battery was not charging. They held on to it for six hours and could not find anything wrong.
I brought it back two days later when the battery was discharged again. This time they found an alternator problem. I need the car running, so I had them do the repair. They quoted $350 for the alternator and $350 for labor. I can not find an alternator online that sells for more than $200 for this vehicle. Further, they have an online coupon for 10% off any one repair. They only applied the coupon to the labor and not the part.
The only thing positive I can say is the people are extremely friendly. They happily shuttled me to and from work. On the other hand, I could probably have gotten the car repaired somewhere else and taken taxis for less.
Horrible Customer Service and Highly Overpriced.
I can verify the same issues with the overcharge for basic services. I brought my SUV in for the repair of radiator hoses and valve gaskets. They returned a quote of over $2000.00 and did not even address the gasket issues which I specified as needing to be looked at as top priority. When looking at the part cost, all the parts were overcharges, the labor was ridiculous, in excess of $300 for a 30minute job. I was told they would have an estimate for me the next day, but after two phone calls and 3 days they still did not have a solid estimate for me. I called around to check prices as I could not believe they were being honest and found that the same work elsewhere was not even 1/3 the prices that Christian Brother's was charging. I confronted them with this and let them know that I had a budget constraint to work within. They in no way worked with me and instead just rushed me out of their lobby. From looking at what they were looking to replace, not only did they not listen to my instructions of what I wanted repaired, but they were trying to repair parts that did not need to be replaced as they were new and undamaged.
Before anyone decides this is a company they would like to deal with I highly suggest they price check other local automotive establishments. Not only will you find better customer service across the street, but you will find companies that will work with you on the price and give you straight forward prices at a quick turnaround.
Overpriced and unskilled. It seems to me the entire line of Christian Brother's repair shops in the Austin are are rackets. Replaced a transaxle on my car and tore the boot on the transaxle that wasn't bad and tried to charge ME for their screw up. Also replaced my electric radiator cooling fan. I was under the car the other day changing the oil and thought "I'm going to check the mounting bolts to make sure they tightened them properly". Found all 3 about 5 turns loose and the fan would have come off one of these days. Take your vehicle to Computer Age Automotive in Cedar Park!
Rip Off Artists.
Don't let the kindly name fool you. I brought my car in because the ac wasn't wotking properly. I was charged $189.54 for the diagnostic review and was told I needed 2 new hoses and a NEW COMPRESSOR for a further charge of $1512.93! I did not believe their angelic, smiling faces.
I took my car to John & Corky's auto repair and was advised that the bottom ac hose had a leak and needed to be replaced. The grand total due to them was $390 and I received a 5% AAA discount!!!
Bottom line, if you want your soul saved by liars, go to Christian Brothers. If you want your car properly repaired and be told the truth, drive on over to John & Corky's. Amen.....
great service, great mechanics. however for me the premium is off set by highly skilled mechanics, a shuttle service that gets me to and from my office, Sevice managers who know what they're talking about, always aim to please and drive to get the job done as quickly as possible. I have never been referred elsewhere, and they have never not fixed the problem regardless of the complication.
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