Austin >Women's Clothing > David's Bridal
My daughter and I recently had the most amazing experience at this store. Her first wedding dress was ordered at a local salon. After waiting 6 months we took to a seamstress to alter neckline and change the design some. (note: don't ever try to redesign a dress!) The dress, with each fitting, became a disaster. One week before her bridal portrait , we walked into David's Bridal to look for a lace jacket, sleeves, or something to try to fix the problem. Sarah, the manager, met us at the door and was so sweet as we explained our dilemma. We looked over and saw a dress they had just received and I told my daughter she should try it on. Molly, the sales associate, was awesome in dealing with us and our emotions at the thought of buying a SECOND wedding dress! The entire staff made our experience an event. The alteration department managed by Leslie, is the best anywhere! Every detail was discussed with Sefika and Dutch. Kim, Juan, and Lai then did the magic in record time. EVERYONE was so professional from the front door to the alteration fittings plus they made us feel so special. After her engagement, we actually had an appointment in New York City at Vera Wang's Bridal House. We know the customer service provided to us at David's Bridal could not have been topped even at Vera Wang's flagship store. Thanks to you all !
Trying to Ruin My Sister's Wedding.
This review is just for the David's Bridal listed above.
There was an error in the ordering of my sister's bridesmaid dress and the management refused to claim blame for what was going on. The wedding was in 6 days and instead of trying to figure out what had happened and how to fix it they showed us a bunch of paper work with the wrong signatures and tried to say that we were at fault for what had happened.
I understand something messing up and an error in the ordering but the fact that they absolutely refused to take blame for anything. Also after realizing what had gone wrong they had already tried to charge the maid of honor an additional $50, shipped the wrong order to San Antonio and charged us to overnight the correcting order from out of state, then after all this actually had the audacity to charge us a $1 for a fabric swatch.
I would never use these people again. The low costs don't outweigh the horrible management you'll deal with when they screw something up.
Edna- Best saleswoman at David's Bridal. I had a fantastic experience on Saturday with a wonderful saleslady named Edna! I am a bridesmaid in a wedding next Saturday and needed to purchase a specific shrug for the wedding (it is a very traditional catholic church and the bridesmaids are required to wear the shrug so as to not expose our shoulders.) I, being stupid, waited las minute to pick up the shrug. Unfortunately, there were only two shrugs left in the country in the color and size I needed! Edna was a doll! She went above and beyond, pulling strings and calling every store in attempt to find me the shrug on time without draining my wallet in shipping fees. She went so far as to give me her personal cell phone number to call her if I had ANY problems! I highly recommend her and will certainly go back to her for my wedding!
1 star out of 5.
Overall the store has potential and maybe it is just me but I felt the store was filthy, The walls looked as if they had not been painted in years, dirt marks everywhere. Inside the dressing rooms were a disgrace. The doors were supposed to be white but looked like they were gray with filth around all the door nobs. I was afraid to take off my shoes because the floor was so dirty. There were holes in the wall inside the rooms. There was chewing gum all over the floors and even on the walls. I got the feelings the store never got cleaned in 10 years. To top it all off my mother went into the rest room and nearly threw up.
Needless to say we walked out. I did not get my dress there and I would not let my brides maids go there. It wojuld have been an embarassment to ask them to shop there.
I can't understand why they just don't spend a few bucks and paint the place. It can't cost that much to paint maybe the cost of the few dresses myself and weddign party would have spent in the store.
Better than I expected.
After reading the reviews here on City search I didn't have very high expectations when I visited David's Bridal, however I did have several dresses I wanted to try on based on what I saw in the catalog online. I was actually very pleasantly surprised by the whole experience though!
Everyone at the store seemed very nice and respectful. I had Laura help me find the right dress and she was really great. After ruling out all of the dresses I wanted to try on, I asked her to bring me something based on my budget and the look I liked (I wanted to have the hourglass figure and really accentuate the waist). The dress I ended up getting is actually the dress she found for me. It is absolutely perfect and I am sooo excited to wear it at my wedding. The deal was awesome, I got $200 off my dress! The quality of the dress does not even compare to anything in the price range after that discount!
I also had my dress altered at Davids Bridal. Thankfully all I really needed was a bustle because they really do seem pricey (not sure how that compares to other places that will do the work on wedding dresses). Overall my experience with the alterations department was good. No complaints about the service and both ladies helping me seemed nice.
I would definitely recommend checking this place out when you go looking for your wedding dress!
David's Bridal's Alts. Department are ran by non-seamstress'. Each David's Bridal Alteration Department has a professional seamstress as head. Most of them really know their craft. But the alteration department is actually ran by the store managers. The store managers have degrees in retail managing. They know nothing and want to know nothing about their Alteration Department. The people doing the fitting and sewing are in a presser cooker and other associates add to the presser. The sales people over promise the brides then dump the problem on the Alteration Department. The floor managers need to control the flow of their store. That why your alteration was ruined.
Pretty dresses, STAY AWAY FROM ALTERATIONS IF YOU WANT THEM TO STAY THAT WAY!.
Pretty dresses? Yes. Helpful consultants? Yes.
Be warned, if you decide to get your dress altered there, they will charge you up the bum! Here is a list of my problems with this store:
1. Did not have any "pretty" dresses in my size, and I am not a huge size. I was told if I ordered a dress in my size from a smaller version, it would arrive one week before my wedding. In order to get the dress I really wanted, I was told I had to get the smaller size and take it up. What kind of CHAIN store takes 2 months to ship a dress?! It seemed completely absurd but I had faith the alterations would work out.
2. Because I had to take the smaller size and alter it up, my total for alterations was $297.00 on top of the $464.00 for the dress. I don't mind paying for all I had done, but read on...........................
3. I just went to get fitted for my dress to bring it home, and guess what......it did not fit! According to their measurements (from a lady who did not take my original ones), I gained 4 inches on my waist in one month! I could completely agree if this were true, but I had been on a diet and working out since I paid for the dress! As it turns out, the lady who measured me the first time did not do it right. Now I just paid another $115 to make the back of my dress into a corset style so that it fits me in time for the wedding. Also, they had to completely undo the front design of the dress and when it was put back together, it did not look the same. This was not the same dress I fell in love with.
If you do get a dress here, do not let them carnie you into paying for anything you don't need. It's best to just stay away from their alterations department period!
I completely regret getting my dress from this store and even more, having it altered here.
good customer service. It was a great experience..I'm sure it depends on who you get, but my consultant was amazing- she made me feel like I was the only customer she was going to see all day and I didn't feel rushed at all. If you go there, ask if Jenny can help you- she's great!
Wedding dress hunting ground for real-world brides on a budget. Princesses need not apply..
A chic, sleek boutique, it's not. But those willing to look carefully will likely find a big-time bargain. The staff is helpful and knows the merchandise but doesn't provide extensive one-on-one attention or advice. Stores (particularly on weekends) can be swamped with brides-to-be. David's specializes in beaded satin A-lines and simple lace sheaths that just hit the $500 mark. Most labels are tasteful but of medium-quality: Gloria Vanderbilt, Lady Eleanor, Oleg Cassini and the likes.
Very helpful, but avoid on a saturday. I have moved quite a bit and have been in several weddings, so I have been to several David's Bridal stores. The David's Bridal on Research Blvd in the Gateway Shopping center is the BEST David's I have been served by. They had a knowledgeable and helpful team of consultants that helped with getting dressed, carrying very heavy and cumbersome wedding gowns, and matching everything up. The sizes are weird, but once you get over being told you will be a size or two bigger than normal it's ok. My friend even got a call when her consultant noticed the bridesmaid tops she wanted were about to be unavailable so everyone was able to get them in time. Going back on a Saturday was crazy, but truth be told the consultant let us know it would be that way when we made the appointment. We just didn't believe her! She said they only work with two brides at a time, but we had 4 bridesmaids too and though she tried to help and was efficient, we missed the personal attention we got the first time there on a weekday. It seems the other reviews on here are pretty harsh because you can't compare David's Bridal (where you can often get a pretty gown for 99 bucks) to Belle Saison or Serendipity or those other places that give you champagne where they have less customers because your buying a 4 thousand dollar wedding gown. It's like any other retail store (which I have worked) but much busier. Even when we were upset about saturday being so busy, she apologized sincerely for the harried service and we left happy. I say bring your own bottle of champagne, buy some dixie cups and enjoy a friendly staff on a leisure WEEKNIGHT.
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