Georgetown Outdoor Power, Inc.

Doesn't Recommend

tskubala

Joined 7 years ago

This place may have been a good company once.... But NO LONGER. Stay away from them.... I called needing my riding mower to be repaired and they said it would take 2 weeks and they came to pick it up at a cost of $75. It's been OVER a month and we are still trying to get them to fix it. The grass is up to my kneecaps and they are the most horrible people to do business with. They WON'T fix your equipment!!! They WON'T call you. They continually LIE to you about when it will be fixed. Find someone else to do business with. I went to them because Cub Cadet listed them as an authorized repair business. Now it is time for me to complain to Cub Cadet for telling me to take my machine to them. Will also be talking to the owner.

Recommends

waytogogtown94

Joined 3 years ago

Can't Please People who want everything for free. This is a good company that knows what they are doing. They have always been helpful to me. Thanks Again Georgetown Outdoor Power very much.

Ray K.

Joined 2 months ago

these guys held my chainsaw hostage for a month. No phone call. When I called about a week after the drop off the guy on the other end of the phone was grumpy and acted like I was nervy to ask because they were 10 days backed up for chainsaws.

In all fairness I got a nervous feeling when I dropped it off with all of the customer unfriendly signs by the counter. ie- "we don't take apart things for free" and " if you decide you don't want to fix it we won't put it back together" sign. So after calling these people several times ( they always said that they would call me when they looked at it- they never did) i finally called the other day. They told me it was ready. When I was about to leave to go get it, they called (first time) and told me that they just realized that something major was wrong with it and it would cost me $266 bucks to fix it. I said no and came in and paid the ransom of $35 to let them hold it for a month. True to their word, I got it back in pieces.

Do yourself a favor and go to somebody that doesn't look at the customer as the enemy.

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Doesn't Recommend

Jay A.

Joined 1 year ago

Terrible Service. If you do not want your mower back for over a month, no communication and a very rude and defensive customer service person (Misty) then this is the place to take your equipment.

Doesn't Recommend

Derrick B.

Joined 1 year ago

what a joke!. This has to be one of the worst companies i've ever had the displeasure of doing business with. I sent my riding mower to be serviced under warranty to Georgetown Outdoor on Feb 23. I have called several times to find out what the status of my mower was. They never bother to pick up a phone and update me. They claimed a part was backordered. I contacted the warranty company, who in turn put me in contact with the manufacturer.....the part was never backordered. They have now have had my mower for almost 2 months. Don't waste your time or money with them.

Doesn't Recommend

mike g.

Joined 1 year ago

GTOutdoor Power -. There was a time when work was done reliabley the first time. Yep they are a busy place caterring to commercial firms. I will find a new repair shop. I paid $150.00 to rebuild carbs and tune up......but they seemed to have forgotten to clean out gas tank DURING that repair cause it only ran once. I saw all the junk floating around when i got it home the first time and put gas in it to mow- ran ok but only once. ALL my gas is treated with Stabil and fresh and clean. BUT I need my mower too and paid another $63.00 they charged to THIS TIME CLEAN OUT THE Gas TANK like should have been done the first time. No i have learned. Find a new repair shop. One where the BOSS IS on sight and always there making sure work is done right the first time. And tired of being on HOLD all the time to never be picked up again.

Doesn't Recommend

lgm512

Joined 3 years ago

Pay me-Pay me-screw you. Just purchased zero turn mower and weed eater over 3600.00 I ask them to repair chainsaw. They took my chainsaw apart then told me that it was to old for repair and charged me 32.00 to tear it apart then gave me the saw back in pieces. They ask me to weld an aluminum flange for them and then wouldn't pay for the welding, just ditched the flange at my place

Recommends

johnsull

Joined 4 years ago

Good people, good service, worth the wait. This is the place the professionals go to get their stuff. They are always busy because they are good. They've fixed my mowers, trimmers and blowers and have always done an excellent job. They know the products they sell and stand behind them.

Recommends

drdiver

Joined 5 years ago

Service Delivered was on time at a reasonable price.. They said it would take a week and a half to fix my lawnmower and it was ready in eight days. When I went in to pick it up, the guy behind the counter checked the ticket and found that I had been charged for parts that weren't used and he refunded me the money on the spot--all at no prompting from me. I'll definitely recommend this outfit to others and go back again. Mower starts perfectly now.

Doesn't Recommend

Higgenbach

Joined 5 years ago

Georgetown Outdoor Power Georgetown, Texas. They give false information on the price and the wait time. When questioning about the work completed and the additional cost-they would have manager call-never happen. Had to call back two times to get the "manager." they basically said," There are places in Austin you can go to" When l picked up lawn mower it had oil all over and around the motor, poor example of overpriced work. Will never go back and strongly suggest others to use other places. Rude and totally unprofessional.