Doesn't Recommend

Valerie H.

Joined 1 year ago

AVOID: Find ANY other OBGYN. Forget being treated like an actual person at this establishment, you will always be patient X of the day. You can expect to wait anywhere from 20 minutes to an hour for your scheduled appointment, which leaves no time to discuss anything while actually in your office visit.

Also plan to wait on hold at least 20 minutes anytime you have to call their office for ANY issue. You will eventually be prompted to leave a message which will be "returned in four hours"...rarely the case that they actually call back at all. There is a "user friendly" on-line patient portal set up to ask questions and expedite requests. Of the ten questions/requests made on-line while a patient of Dr. Schneider, a total of ZERO received a response.

You will have to pay for any and all paperwork needed throughout your pregnancy. I waited three weeks for a response to my FMLA paperwork, only to find out that they somehow lost the paperwork in that time and needed me to resubmit my request, which still cost the $35 fee. There is no way to submit FMLA requests without their help, but it will NEVER be a priority to them.

They may seem open-minded about your birth plan, but that will only be up until your plan goes off track of what their plan is. I was very upfront with Dr. Schneider about my wishes to deliver naturally. At week 38 she mentioned the risks of not inducing soon, such as "stillbirth" and "miscarriage." I began my own research after leaving her office feeling bullied about my choices. At my week 39 visit I presented her with MY findings only to have her act as though we never had the conversation the week before about needing to induce. She treated me like I had made the entire conversation up, and for the FIRST time in 39 weeks, made time to actually address my questions and concerns...all too little too late.

I made the decision to leave their practice and go with a midwife for my delivery. That is when they became vindictive and completely refused to work with me. I made a payment in week 29 for their services through postpartum which I needed to be turned into my insurance for processing, of course expecting reimbursement for the services not rendered. As of today I have still not received verification that this has been handled.

Completely unprofessional, seek ANY other provider!

Doesn't Recommend

kcjones76

Joined 3 years ago

Don't do it!. I have been going to Dr. Lisa for 3 years now and I am now pregnant with my first child and her service went downhill. I gave her three appointment to make sure but after forgetting to give me numerous important forms I am now trying to change doctors. I have been trying to get a copy of my medical records for 2 weeks now and actually went in because it is very rare that you can talk to a real person when you call. After leaving a message a day for a week with no call back this was my only option. I paid $25 to get my records sent directly to me and so far nothing! Good luck with this place if you decide to risk it..

Side note- I had to go to the nurse Joni for a appointment because my doctor was not in and she was very pleasant.

Doesn't Recommend

nicole1998

Joined 3 years ago

Great OB terrible staff. The staff seems very unhappy and very rude. Candace, doesnt care about the patients and doesnt care about doing her job.

Recommends

Kakau

Joined 5 years ago

Best OBGYN in Austin!. Dr Abikhaled is your best bet in Austin for an OBGYN. I had Horrible experiences with arrogant unprofessional inapt OBGYN in town which caused me unnecessary pain and anguish and fertility issues!

Dr. Abikhaled was recommended by an excellent fertility doctor I was seeing to treat those. Once I finally was pregnant he referred me to her. She is an excellent doctor, very knowledgeable and gentle. However even more importantly she is an outstanding human being!

She is the most attentive, respectful and sensitive OBGYN I have ever had the pleasure to work with. She gives her patients very personalized care. I had to page her once and she was on the phone within 3 minutes! She was always very patient and accommodating for every question we had. She was willing to accept our quite "alternative" birth plan (we want a natural unmedicated birth using hypnobirthing techniques). She is never intimidated by us questioning established OB procedures and is extremely frank and forthcoming about every aspect of the "hospital experience".

We never had problems communicating with her and reaching solutions that would work for everyone involved.To conclude - if you are looking for a great, supportive, attentive, as well as highly professional OBGYN in Austin Dr. Abikhaled is the best you can get! If she is a bit busy sometimes - because she is SO POPULAR - she is more than well worth the wait. After all she will than spend as much time with YOU discussing your personal concerns as she did with the patient before you...