Austin >Veterinary Services > South Congress Veterinary
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Person who coundn't get meds blamed vet.
Hi , this is for the person who said her dog almost died waiting to get meds refilled.
First of all, with a animal that is epileptic, you DO NOT wait until you only have one pill left to call the vet, this is the owners fault NOT THE VET.
Secondly, you should have you pets meds at Walgreens or local pharmacy, they will give you emergency pills until you can get ahold of the vet.
I cannot believe how you blame the vet for your irresponsibility of a pet owner to keep the prescription current and enough to keep your dog free of seizures.
Shame on you for being demanding and irresponsible.
I would never do this to my animals.
working phone #. Since repairs were done on the building the phone has had issues. working # is 442-7552 Thank you
Looks aren't everything - GREAT CLINIC!. Ugh, I never thought I'd have to defend my vet. I would never take my pets any place but the best because I love them. I've been going to SoCo for 2 years now! 1. There's a reason they don't have high turnover, in fact one of the receptionists continues to work Saturdays because she "loves it" even though she got a new job somewhere else. Yes, visually it may not the most pretty place, but express you concerns and they will tell you the truth - they do not own the building, it was built by a man in the 1930's and therefore can only keep it clean and functional; they cannot replace anything other than their own equipment. Besides, clothes can come out of a wash stained, but still clean! Stains don't mean unsanitary AND they really care for animals! They have a lot of new equipment from the last 6 months. The smell: IT'S AN OLD VET CLINIC and they work with numerous certified animal rescues, there's a lot of animals coming and going that they care for. In fact I only got involved with Austin Boxer Rescue because of SoCo vet and rescue groups are about as picky as you can get for animal care. As far as not taking walk ins - that's cause they're busy. I've been in on Saturdays and watched them take in emergencies and I only go 4 or 5 times a year, so I know that they are not heartless. Besides, do you go to your doctor's office and expect them to take walkins? No, if it's an emergency you go to an ER! Mosquitoseatu - the dog with the elbow cyst that "almost died" - you wrote that the "doctor's are misleading" and about a "new patient fee". First off, they have ONE doctor. Second SoCo has NEVER charged a new patient fee (Capital Vet on S. Congress DOES)! I would have never gone to a place that charges that kind of fee nor would I recommend them. I like SoCo, they have the best care where it counts, I have faith in their staff, and if you have concerns about anything ask them!
Great Affordable Animal Care. Brought my dog in the first time for a dental and vaccinations. The staff was very caring and sweet to my dog. I was expecting the dental to be very expensive since another vet clinic estimated it in the $400 range. I got a dental for a dachshund and vaccines for only $117 and they gave the pre-op blood work and nail trim for FREE. These people aren't trying to make a buck; they actually care about animals and make it easier for there owners to care for them.
DOG ALMOST DIED BECAUSE OF THEM.
I called the morning of my dog needing his refill for his epilepsy medication. It is the same day every month he gets his refill. I kept getting an answering machine. I left several messages as my dog had been having Grand Mals all night and morning. I finally got through and explained to the receptionist that my dog needed his refill ASAP. This was at 11:50 am. She puts me on hold for almost 15 min.
I hung up and tried to call back, only to get the message that they GO TO LUNCH FROM 12 TO 2PM!!!!!! SO SHE HUNG UP ON ME SO SHE COULD GO TO LUNCH!!!! I tried calling back after 2pm until the evening. By now My dog has had a dozen Grand Mals or more. I try to call back the next morning at 8am and get the message "we will be colsed until next wednesday." WTF?!! EXCUSE ME? They leave a emergency vet number, its AM/PM veterinary clinic. I call them and they tell me I have to bring him in for an evaluation, they wont refill his meds over the phone. So, why was this the emergency # for my vet if I have to pay hundreds of dollars to get my dog his pills?
South Congress should have informed me, and everyone else whos dogs are on meds that they were planning to be negligent. My dog almost died because of them. I got him to AM/PM as he was dying. He is still sick, hospitalized and may not make it thanks to the B*tch who wanted to take lunch early.
A huge thank you to AMPM vet for taking care of him though!
Top Notch Vet Care in the heart of South Austin. I have been going to SoCo ever since adopting our 2nd dog through Austin Boxer Rescue. We went there on there recommendation since SoCo is a sponsor for many rescue groups in town. Dr. Hardesty and Betsy are both professional and easy to work with and they have helped me with everything from puppy shots to having to let my dog go when it was time. What makes a Vet clinic isn't a fancy sign or a plasma TV and IKEA lounge in the waiting area, its the people. That's where SoCo excels.
Wonderful, caring staff at South Austin area Vet Clinic.
I had to have my beloved cat of 14 years euthanized yesterday. From the initial phone call to ask for fees to the actualy procedure could not have gone better.
I had called another South Austin Vet and they wanted $40 for an exam and $40 for the procedure. I knew my cat was dying. I didn't need him to suffer more with an exam and I certainly felt the fee was too high.
The South Congress Vet staff only charged for the euthanizing.
They were understanding and kind.
From now on, they will be my Vet Clinic.
Best Veterinary Clinic in Town. I love my dogs. I want nothing but the best for them, but I don't equate paying the most money with getting the best care or experience. The first time I took my dog to South Congress Veterinary I was distraught and at my wits end. She was young and had her first parvo shot, but before her next round of shots she had contracted parvo. She was taken to a "highly recommended" vet just off of Lamar around Enfeild. The vet at the clinic "seemed" nice enough, but the charges were so damn high. I thought that for the required treatment, I really had no choice. I should have known better than to leave her there. The vet turned out to be unsympathetic and cold hearted and before my dog was well, she had to be moved. After a terrible experience and being told that I my dog was "obviously not really a priority of mine" I was blessed to find SCV. From the minute I walked into the door, Betsy treated my baby like her own. After I brought the info from the vet I had just left Betsy looked at the invoice and treatment information and scoffed at the price and unnecessary charges and add ons. She didn't make me put money up front to treat my very ill pet, in fact she didn't even want to discuss money right then. Money took a backseat at that moment to the health and care of my puppy. My dog made a full recovery and I couldn't have had a better experience. The charges were more than reasonable (practically half of what I already had to pay at the other vet with twice as much care and treatment) and I was able to make payments. I have loved them every since and always tell everyone I know to take their pets there. It may not smell the best, it may not look the best, but it is a diamond in the rough. It is a relief to find people that treat you and your pet with respect and compassion, and don't make you feel guilty that you cannot afford to spend thousands of dollars on your pet's health.
The vet technicians and Dr Hardesty are really caring people-- they are definitely interested in the well being of animals and not interested in making a profit. (There isn't a sales rep trying to force special organic dog shampoo on you at the front desk.) They are genuinely interested in your pet's health.
I've been to several vet clinics in the area and can say interacting with the vet techs and veterinarian can be difficult-- some of the ones I've encountered can be really cold and uninterested in what the owners want to know.
The price is well below average here, but the service is wonderful.
The only downside would have to be the cleanliness of the clinic. They would do very well to invest in a swifer or a broom and a deodorizer, but the enthusiasm and attention your pet receives is well worth putting up with hair on the floor.
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