Kobe Steakhouse

05/03/11

The WORST service ever!

by klaron at Citysearch

We just went there tonight for my daughters 11th birthday. Our waiter Zach couldn't have been lazier if he tried! Another party also was seated at our grill table, and it was their daughters 16th birthday. It took FOREVER to get a drink order started, forever to actually fill it, and then yet again for a dinner order. 45 min before a chef even started cooking. Then the chef did a cutesy thing with rice and a candle for the 16 yr old bday and NOTHING for my daughter who was seated at the SAME table! We told the waiter 3 times. Still not one acknowledgment. We had to chase the guy into the kitchen just to get our check! PATHETIC! I will never go back! 2 1/2 hours on a weeknight for dinner! Oh not to mention - he served the 18 year old sister alcohol without ID! She said she didn't have it with her. Her mother TOLD me she was 18! Maybe if Zach quit ogling over her breasts, there might have been some fraction of service. Never again.

12/25/10

Kobe Steakhouse fails to impress

by christie6869 at Citysearch

The service was poor. During our lunch our table had 4 different servers. Without being given menus we were asked if we were ready to order. We ordered sushi which was good, though the order came out incorrect. (we received an extra piece that we did not get charged for)

We each ordered a plate. His plate of filet mignon and vegetables was room temperature at best. No where near hot. I ordered shrimp and chicken. I had 4 small, over cooked shrimp and 8 pieces of ridiculously over cooked chicken and a good portion of vegetables. This is what you get for $22.95? Seriously?? I ate 1 piece of the chicken and had to wash it down with a drink of tea due to the extreme dryness. At least my vegetables were hot though they had an odd almost bitter flavor to them. I assumed the soy sauce used had gotten slightly burned.

The manager (owner?) did take the cost of my meal off of the ticket since I took only 1 bite of the chicken, didn't touch the shrimp and a few bites of the vegetables, but only took $2 off the cost of the cold meal. Then as we are checking out we get informed that an 18% gratuity was automatically added to our ticket. It was like adding insult to injury.

12/25/10

Used to be good

by countryboyaustin at Citysearch

When I first began eating here the food was stellar. If there ever was a problem which there rarely was the manager Keith would fall all over himself to make it right. Today I went and we ate at the tables as opposed to the grills. The food was cold when it hit our tables,the meat was overcooked and the rice was just eh.......I told the waiter and he told Keith. The response from Keith bordered on unconcerned. I hope that this was a bad day and I could truly overlook that but the dismissal was not.

08/16/10

Great food, awesome sushi

by nsenn83 at Citysearch

The food here is always great, little pricey if you go for dinner but they have killer lunch specials and a great happy hour. They have the best sushi I've had in Austin, and the fried rice is the bomb. If your looking for a fun meal I recommend sitting at the hibachi table at evening for the full show. If you order an entree plan on walking out with a to go box because they'll fill you up.

08/13/10

We've Become Regulars

by twrightsas at Citysearch

We try to make it to Kobe about once a week. Keith is a manager there and welcomes us with a handshake and a smile. We have done the Dinner there and enjoyed the show. But what brings us back is the lunch specials. We always sit at the Hibachi Grills. My wife gets the Terriaki Chicken with a salad every time. They have some items they rotate through the lunch specials. So you need to check the items when your seated. They also have sushi lunch specials. So often times I double up and get the sushi special and one of the other lunch specials. This makes for ALOT of food. Always leave feeling stuffed.