07/17/08

Great Food, not so great service

by hlwolly

I live near here so I have been to the Cheesecake Factory several times. I like to go for the following dishes: Fried Macaroni and cheese (so decadent! and with the best cream marinara on the side), Boston salad, Firecracker Salmon Rolls, and Tuxedo Cheesecake. These are a few of my favorites. The food is really good 90% of the time. Once we did get an undercooked salmon roll, but my husband liked it anyway. I just don't like undercooked.

The service is the issue here - the hostesses ALWAYS try to seat us in the section where the tables are squished right next to each other and you feel like you are eating with strangers or on a cruise boat. We always asked to be moved to another table or booth now because once they sat us there and there were two horribly behaved children next to us kicking our chairs and running around (who brings kids to the Cheesecake factory at 9 at night? seriously). One time my husband ordered a drink and the waitress goes "Can I see your Id? Because you LOOK about 14." He gave her his ID but no tip and wrote a note on the receipt.

• Pros: awesome food, huge menu, nice atmosphere
• Cons: service is consistently horrible

03/12/08

My absolute favorite!

by Kelly78759

This is by far my favorite restaurant. The menu has so many options and the staff is very professional.

08/12/07

Been to better Cheesecake Factories

by spizzle

This was our third trip to the Cheesecake Factory and we were very disappointed. We didn't wait too long for a table; however, when our buzzer went off, we had to stand next to the hostess table for a long time - that was weird. They took our buzzer and said wait - I thought when the buzzer goes off, it means the table is ready, right? By the time we got to our table, it was at least 10 minutes before our server came by to ask our drink order. The food wasn't that great either for the price we paid - one dish was a pasta dish with chicken. I think we counted four little pieces of chicken in a trough of pasta. Our server never asked how we were doing nor did she refill our drinks. Once we were done with our meal, our server handed us the check assuming we didn't want dessert - wrong! The Godiva cheesecake was dry and a smaller slice than what I recall. To make the whole experience worse, we could see the manager watching through the window as we ate outside. He made no attempt to help his employees clean tables, refill drinks, etc. He could clearly see patrons having that "look" of needed service and did nothing to help. Our previous visits to the factory, however, have been great - too bad we have to go to Boulder or Phoenix to have a better experience!

• Pros: got a good parking spot!
• Cons: horrible service, poor quality food.