Cypress Grill

11/15/11

Great place except for Breakfast

by cupcakesnlattes at Citysearch

We love this place for lunch and dinner. Food seems to be a little inconsistent but overall good value except for breakfast. We usually go to Kerby but it was crowded and remembered they serve breakfast. It was awful - sausage was fatty and poor quality just like the eggs. I think my breakfast was $6.99 but I think it was worth $2.00! Toast was normal bread from the super market nothing real special. Its a shame b/c I think they can do much better.

09/24/11

Watch out for "6 or more will include 20% gratuity added"

by milohn at Citysearch

We have been dining at the Cypress Grill several times a month since the restaurant first opened. Usually great food, and great service - sometimes there are small problems but these are usually taken care of quickly and efficiently.

Today, however a new wrinkle hit us - one that usually means that I will NEVER frequent an establishment in the future. ALTHOUGH NOT LISTED ON THE BREAKFAST MENU we had a 20% gratuity added to our bill for having 6 people at our table. There were 4 adults and a 3 year old and 1 year old at the table. The 1 year old did not have any food ordered but we did ask for an extra plate to let her have some of her sibling's food. When the order arrived, one of the orders was wrong - so wrong it must have been entered incorrectly. We asked and did have this order corrected - but some time passed for this diner while waiting. Another order (eggs) was served cold although the sauce that was on top was hot so it appeared to be hot when it reached the table. Because of the delay on the first order this was not asked to be replaced as this would have added additional time with the two small children at the table.

When the bill arrived the gratuity of 20% was included in the total. When questioned this was answered that we had 6 people at the table. Although I think this practice of adding gratuity is wrong, I understand what happens to servers when they have large groups who do not leave enough money when paying the bill because they are "splitting" the check when it arrives at the table. But to do this only for a family of 6 and especially when the total of 6 people include a 3 year old and a 1 year old who did not have ANYTHING off the menu is grossly incorrect.

Spoke with the Manager on duty - Jay whose main comment was that the gratuity goes straight to the server and they should not be held responsible for kitchen mistakes. I stated that I understood that servers should not be held for kitchen mistakes but GRATUITIES are given by the customer for service and the entire dinning experience. Sometimes the server's service enhances the amount left, sometimes the kitchen can help a less than adequate server off the hook for poor service. BUT ADDING A 20% GRATUITY TO A FAMILY DINNING EXPERIENCE IS WRONG. Jay stated this was the owner's, John, policy to protect the employees.

So everyone while I have enjoyed dinning at this restaurant and enjoy the meals they serve be aware if you have 6 or more people seated at your table, regardless of the number of orders placed there will be a 20% gratuity added to your final bill and it will not be removed in any circumstance as we were told.

John - I hope that you will come to this site and tell us that my experience was unfortunately unique in this situation and YOU did mean that this type of gratuity would be included in this manner. If you do want this included JUST RAISE YOUR PRICES 20% and give this amount to your servers and let everyone know that there is NO GRATUITY REQUIRED.

07/31/11

GOOD NOW

by KATHY48 at Citysearch

THE FOOD HAS IMPROVED ALLOT. I NEVER REALLY CARED FOR THE FOOD QUALITY BEFORE, BUT THEY MUST OF DID IMPROVEMENTS BECAUSE THE FOOD AND SERVICE IS 5 STAR NOW, GOOD JOB CYPRESS GRILL. WE WILL BE BACK.

05/15/09

Yum! A lot of variety and not a chain!!

by tanghorse23 at Citysearch

They have a wonderful variety - great cajun food, excellent catfish and a great weekend breakfast - and good desserts. Also a nice reward program, wonderful art, and most of the staff are pleasant and helpful!

• Pros: Bread pudding is excellent!
• Cons: not enough shrimp in etoufee

02/28/09

Best Pancakes and Breakfasts

by KevinBunny at Citysearch

Visiting my family in Austin, my grandaughter told me that there was a restaurant with, " the best pancakes in the world." Five of us went for breakfast and she was right. The breakfast was delicious, the pancakes were great and the service was excellent.