save

Cypress Grill

4404 W William Cannon Dr, Austin, TX | Map it  

78749 30.222755 -97.839499

(512) 961-4846 | View Website

  • Hours

    Mon-Thu 11am-10pm Fri 11am-10pm Sat 8:30am-10pm Happy Hour 7 Days a Week 4 pm - 6:30 pm! Sun 8:30am-10pm
  • Menu
  • Share

Sign in to Write a Review

My Rating

Features

Neighborhoods:
Oak Hill, East Oak Hill
Cuisine:
Cajun & Creole, Traditional American, Seafood, Southern, Soul
Price:
$$
Parking:
Parking Lot
Categories:
Catering, Restaurants

View More

Restaurant Special Features:
Group Dining, Happy Hour, Family-Friendly Dining
General Info:
Open 7 Days
Payment Methods:
MasterCard, Discover, Visa, American Express

View Less

Reviews for Cypress Grill

cupcakesnlattes

Member since Oct, 2008 View Profile
20Reviews
0Photos
Joined 4 years ago
2.0
November 15, 2011

Great place except for Breakfast. We love this place for lunch and dinner. Food seems to be a little inconsistent but overall good value except for breakfast. We usually go to Kerby but it was crowded and remembered they serve breakfast. It was awful - sausage was fatty and poor quality just like the eggs. I think my breakfast was $6.99 but I think it was worth $2.00! Toast was normal bread from the super market nothing real special. Its a shame b/c I think they can do much better.

View More View Less
0

milohn

Member since Sep, 2011 View Profile
1Review
0Photos
Joined 8 months ago
1.0
September 24, 2011

Watch out for "6 or more will include 20% gratuity added". We have been dining at the Cypress Grill several times a month since the restaurant first opened. Usually great food, and great service - sometimes there are small problems but these are usually taken care of quickly and efficiently.

Today, however a new wrinkle hit us - one that usually means that I will NEVER frequent an establishment in the future. ALTHOUGH NOT LISTED ON THE BREAKFAST MENU we had a 20% gratuity added to our bill for having 6 people at our table. There were 4 adults and a 3 year old and 1 year old at the table. The 1 year old did not have any food ordered but we did ask for an extra plate to let her have some of her sibling's food. When the order arrived, one of the orders was wrong - so wrong it must have been entered incorrectly. We asked and did have this order corrected - but some time passed for this diner while waiting. Another order (eggs) was served cold although the sauce that was on top was hot so it appeared to be hot when it reached the table. Because of the delay on the first order this was not asked to be replaced as this would have added additional time with the two small children at the table.

When the bill arrived the gratuity of 20% was included in the total. When questioned this was answered that we had 6 people at the table. Although I think this practice of adding gratuity is wrong, I understand what happens to servers when they have large groups who do not leave enough money when paying the bill because they are "splitting" the check when it arrives at the table. But to do this only for a family of 6 and especially when the total of 6 people include a 3 year old and a 1 year old who did not have ANYTHING off the menu is grossly incorrect.

Spoke with the Manager on duty - Jay whose main comment was that the gratuity goes straight to the server and they should not be held responsible for kitchen mistakes. I stated that I understood that servers should not be held for kitchen mistakes but GRATUITIES are given by the customer for service and the entire dinning experience. Sometimes the server's service enhances the amount left, sometimes the kitchen can help a less than adequate server off the hook for poor service. BUT ADDING A 20% GRATUITY TO A FAMILY DINNING EXPERIENCE IS WRONG. Jay stated this was the owner's, John, policy to protect the employees.

So everyone while I have enjoyed dinning at this restaurant and enjoy the meals they serve be aware if you have 6 or more people seated at your table, regardless of the number of orders placed there will be a 20% gratuity added to your final bill and it will not be removed in any circumstance as we were told.

John - I hope that you will come to this site and tell us that my experience was unfortunately unique in this situation and YOU did mean that this type of gratuity would be included in this manner. If you do want this included JUST RAISE YOUR PRICES 20% and give this amount to your servers and let everyone know that there is NO GRATUITY REQUIRED.

View More View Less
0

KATHY48

Member since Jul, 2011 View Profile
3Reviews
0Photos
Joined 10 months ago
5.0
July 31, 2011

GOOD NOW. THE FOOD HAS IMPROVED ALLOT. I NEVER REALLY CARED FOR THE FOOD QUALITY BEFORE, BUT THEY MUST OF DID IMPROVEMENTS BECAUSE THE FOOD AND SERVICE IS 5 STAR NOW, GOOD JOB CYPRESS GRILL. WE WILL BE BACK.

0

tanghorse23

Member since May, 2009 View Profile
2Reviews
0Photos
Joined 3 years ago
5.0
May 15, 2009

Yum! A lot of variety and not a chain!!. They have a wonderful variety - great cajun food, excellent catfish and a great weekend breakfast - and good desserts. Also a nice reward program, wonderful art, and most of the staff are pleasant and helpful!

View More View Less
0

KevinBunny

Member since Feb, 2009 View Profile
1Review
0Photos
Joined 3 years ago
5.0
February 28, 2009

Best Pancakes and Breakfasts. Visiting my family in Austin, my grandaughter told me that there was a restaurant with, " the best pancakes in the world." Five of us went for breakfast and she was right. The breakfast was delicious, the pancakes were great and the service was excellent.

View More View Less
0

See more reviews for Cypress Grill

Things to do near Cypress Grill