Best of Citysearch
Recommend this business?
Write a Tip for
Austin Shoe Hospital
From The Owner of Austin Shoe Hospital
About Austin Shoe Hospital
-
Shoe & Boot Repair
-
Shoe Dyeing
-
Resole, Reheel, & Repair
Since 1906, Austin Shoe Hospital & Cobblestone Shoe Hospital of San Antonio have been providing quality shoe and boot repair in Texas and our proud family tradition continues today. We will bring that "new shoe" look, and keep the same "broke-in" feel. With over 100-years of shoe and boot repair experience, and our talented craftsman will handle your favorite footwear with the upmost care and attention. Let us resole, reheel, repair, and or completely refurbish any shoe or boot in your closet. We also offer a wide variety of services on belts, purses, & luggage. Come by one of our stores in Austin or San Antonio and see how the world's largest & most experienced shoe repair company, can make those comfortable old shoes look like new. And if you can't get to one of our stores store, check-out our Online Mail-In Store & get the same great service at your front door! …
View Less
Tips for Austin Shoe Hospital
September 02, 2011
Awful Experience!. Horrible experience. I was in the store a good 5 min. before the Manager acknowledged me and I was the only customer in the store. Then when I asked for products to clean a purse, he never would come from behind the counter. Had me running all over the store while he gave me directions to different products. Never would commit to a specific product for my problem and then admitted he'd never used any of them! I asked about refurbishing the purse on my arm and he said it would be $30-50. He can't look at it and give me a more precise price than that?? Won't go back. The man is obviously lazy and doesn't like his job. Sorry I drove from Georgetown to Round Rock for it.
0
Heart
June 27, 2011
thanks austin shoe hosptial.
i received great service from roy at austin shoe hospital in RR both times i've come. last time, i had my heels repaired in a timely manner, and he also gave me a tip for using dyo to remove stains on some leather gloves i had. i went into today, to show him a botched up job i had done on my own shoes, by attempting to use shoe goo, and he suggested using concrete. he said he would gladly repair them if i wanted, however, i decided to make an another attempt on my own first. i found him very helpful, and he even allowed me to use his phone book, as i needed to find another destination's address/#. he was super helpful.
thanks again!
0
Heart
September 03, 2007
Great work, horrible customer service and very expensive. I dropped of pair of designer shoes off to have new soles put on and polished. The price was very high compared to places I've used when I lived out of state. They also tried to up-sell me on having the heels re-wrapped, which would have cost $90! Anyway, I went to pick up the shoes and there was a sign on the door saying that they were at lunch and would be back in 10 minutes. I waited 15 minutes and decided to make a phone call on my cell to pass the time. When the guy finally came back he refused to help me until I got off the phone. He had a passive aggressive attitude/tone and said "no, you seem very busy, I'll wait until you are off the phone". I put the phone aside and told him my name and that it was fine, and he said "no, you're on the phone, we'll just wait"! He was so rude. I would put his name out here if I thought I could, but they should seriously consider getting a new employee. This is after I waited for him to get lunch during regular business hours. The shoes actually looked really good, so the work is great, but the service is not and the prices are high. If there was another place in town, I would try it. In the meantime, I think I'll send my shoes out of state to be repaired.
0
Heart
from the owner
over a year ago
Thank you for your feedback. We do try and provide our customers with the best service possible. However, we do acknowledge that not everybody is perfect 100% of the time and sometimes we fall short. In those situations, please feel free to contact us and we will see what we can do to address your concerns and resolve the issue within reason. Thank you for your feedback and let us know what we can do to earn your business back.
June 28, 2006
Editorial Review. Since 1906, Texas shoe repair chain polishes, dyes and fixes boots and heels as well as luggage, handbags and belts.
0
Heart
Write a Tip for
Austin Shoe Hospital
People also viewed
Your Friends
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Add Blog Post
Add your blog review of Austin Shoe Hospital to Citysearch
Do you have a review of Austin Shoe Hospital on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
- 1. Include our image link in your Austin Shoe Hospital review blog post.
- 2. Citysearch will notice that you're linking to one of our pages. We'll scan your blog.
- 3. We'll show a link to your blog post from the Austin Shoe Hospital page on Citysearch.
The Linkback system is free and automatic. It's really that easy.
Image Link
To link to our business profile page, copy the html below to your web page.
Citysearch Mobile
Get the Citysearch Mobile app so you can spend less time searching for great places, and more time enjoying them.
Best of Citysearch
Nominated for: