Lakeway >Food & Dining > Whataburger
2011 Ranch Road 620 S, Lakeway, TX | Directions 7873430.343500 -97.966707
Mon. - Sun. 24 Hours
I ordered my food and drove off only to realize 10 minutes later that I hadn’t gotten half of my order. As I was scheduled for a business meeting I couldn’t drive back to the store and called the store on the way to my appointment to see what could be done. They told me to come back and they would provide me the items. I told them I was from out of town and on my way through and wouldn’t be able to come back. They told me they could not refund my purchase, but after talking with the manager on duty, she assured me that she would send me a gift card in the mail for the amount that I had been shorted. I told her that would be fine.
It has now been over 3 weeks, and I still have received nothing in the mail from that store. The manager told me that she would send it out the following day so there is no excuse for not receiving it. I tried to call the store back several times, but every time I called the phone would just ring and ring until someone on the other end would just pick it up and immediately hang up without saying a word. This has happened on several different occasions.
This particular store seems to be very poorly run. It is unacceptable to lie to your customers after not fulfilling an order. It is also unacceptable to not refund the money that was spent after not receiving the food ordered. That is a form of stealing. It is also unacceptable to not answer your phone and continually hang up on customers who are trying to call a particular store.
I want a full refund of my purchase immediately. I am very disappointed with how I have been treated thus far and will not be returning to Whataburger in the future.
Family-friendly hamburger chain with fair prices, accommodating services and 1950s flair. – In Short
This chain restaurant's orange-and-white A-frame buildings dot the Southern coast, from Florida to Arizona. What's made Whataburger grow since its first burger stand opened in 1950 is its commitment to custom orders--the restaurant is happy to fill special requests, as promised in the motto "Just as you like it." The signature five-inch patties and buns--an inch larger than most other chains--have also hooked loyalists to their burgers and chicken sandwiches.
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