08/17/08

Dr. Brotzman, Camille and Tom are the Best!

by austinarkie

My teenage daughter totaled her ankle and through the advice of the number one physical therapist at NAMC (also the place where I work), we went to Dr. Brotzman for an eval (pretty much immediately). My boss, who is the number one triathlete in her age group, also has had surgeries and treatments by him and Dr. Graham. Back to my daughter, Dr. Brotzman operated on her ankle three times. After extensive physical therapy, we were done and thought the nightmare was over. She fell and totaled the other ankle, even worse. Dr. Brotzman went in on that ankle and did everything the first surgery so that we wouldn't have to go through the long drawn out process like the first ankle. With that said, we saw him almost every time and when it was necessary, we saw Camille (Awesome!). When needed, she would call on Dr. Brotzman and he didn't hesitate to pop in. In the beginning, Tom was there quite often and even though he is behind the scenes now, he would also pop in and check on her progress. These people were there for us for two years. A couple of times we had to wait a while but I knew that he would give us that personal attention that I knew he was giving the patients ahead of us and it was worth the wait. When it came time for me to have surgery on my wrist I didn't hesitate to call on Dr. Brotzman. As always, an awesome outcome. Dr. Brotzman and Tom helped us with insurance and a couple of other things that made a big difference. Now, the girls up front...they can be rude and unfriendly on occasion but nothing compared to ADC across the street. There was a very rude girl at check in and I complained to Tom, he told me she was rude to him too. That made it almost hilarious. The next time we came in, they got rid of her or she straightened up (I can't remember what she looked like). I also want to mention Norma, everytime you call, she has the nicest voice and very friendly, I wish she did everything not just transfer. I very much recommend this office.

07/08/08

Arrogant, rude staff, horrendously long wait times

by CBathlete

Dr. Brotzman was highly recommended to me. I have seen several other top Orthopods (in other cities)- so I have a good basis of comparison.

I was quite disappointed with Dr. Brotzman. The following are my major gripes: extremely rude staff; horrendously long wait times; arrogance; and attempts to bill for services not rendered.

Although Dr. Brotzman undoubtedly has fans in Austin, beware. He does not live up to his reputation.

• Pros: seemingly good reputation
• Cons: rude staff; long wait times; fraudulent billing; no bedside manner

12/18/07

Dr. Brotzman

by awheeler56

I had a friend refer me to Dr. Brotzman for an old wrist injury. After having had two surgeries on my wrist, Dr. Brotzman agreed that surgery was the only way to fix the problem. He stated that he wanted to be a bit more aggressive in treatment. After only two weeks post op, my wrist was vastly improved. I continued to do the prescribed therapy...and today I have a fully functional wrist. Since that time, I have acquired a really bad case of tennis elbow (no, I don't play tennis). Dr. Brotzman saw me within a week, injected me with some cortisone and warned me that this might not completely fix the problem. However, he was totally on target in diagnosing the problem, and explained how "over use" injuries occur and how they can be prevented. I now have a better computer set up both at home and at work. His skills are great, his bed side manner is great, and I will continue to send folks to him.

• Pros: Very knowledgable, gives great prevention message
• Cons: Limited access as office hours are few