Darque Tan

Doesn't Recommend

PalmBeachTanWESTLAKE

Joined 3 years ago

Palm Beach Tan!. Hey guys!

Check out Palm Beach Tan. They have 9 Austin locations and over 200 locations nationwide, where your monthly no contract, no cancellation fee membership can be used!

I invite you to come check us out at our Westlake location on 360 and Bee Caves at The Villages at Westlake Shopping Center.

Mention this review and receive a free courtesy tan on any piece of equipment!

If you've ever had a bad experience at a Palm Beach Tan, please visit one of our locations or reply to this review, so we can talk it out and figure out what went wrong and how we can make it up to you!

Palm Beach Tan @ Westlake

Recommends

lienic

Joined 5 years ago

Best tanning in town- great customer service. Okay....so if you are looking for a place to tan, this is it! Great staff, CLEAN beds, and great prices. I have never been to a tanning salon that seemed to be so well run. These people know what they are doing. Now i have a great tan and a place close to where i live to pop in and out in no time. I would recommend it to anyone.

Doesn't Recommend

xshanerileyx

Joined 7 years ago

Dirty Beds with Bad Customer Service. I cannot even begin to elaborate how completely disgusted I am with the complete and total lack of customer service and cleanliness that is Darque Tan.



I went back into my room and undressed. After putting on my lotion and eyewear, I pressed the button on the wall to begin my session. I closed my eyes and began to relax. I opened my eyes a couple of minutes later to adjust the airflow from the vents. That's when I saw it: a mixture of lotion, sweat, and grease all over the canopy. I immediately got out of the bed and redressed. I walked back up to the front of the salon to voice my complaint. A new girl had come in to start her shift while I had been in my room. Our conversation is as follows:



Me: "I can't tan in that bed... It has lotion and grease all over it."

The girl stared at me and said nothing, as if I was wasting her time.

I continued, "I don't want to sound rude or anything like that, but this is the third time in two months that I have been put into a dirty bed. The last time you didn't even refund my session and this time you don't even seem to care."

After staring at me a bit longer she replied, "Look, the beds aren't dirty. They have all been cleaned."

I replied, "The beds obviously were not cleaned well enough if I'm able to see stuff all over them."

She snapped back these exact words: "It's not my responsibilty to make sure that you have a clean bed. I'm not the bed cleaner."



Was this girl being serious? Did she actually just say that to a customer?



She had obviously decided that she was not going to do anything to help the situation. I asked her to personally call the district manager for me so I could explain the situation to her in front of the girl behind the counter. Again, she stared at me then shot back, "What? You need a phone or something..?"



After she said that, I just walked out.