07/23/09

BEST BABY STORE IN TOWN!

by CCK

As a first-time mother, I read everything I could get my hands on -- online product reviews, books, articles, Consumer Reports, etc. to educate myself on the products that I would need for my new baby. Despite all of my research, I learned even MORE when I visited USA Baby & Childspace.

I had shopped around (online and at several other baby stores in Austin) for the products that I was interested in. I was delighted to find USA Baby. It quickly became a trusted source for my baby needs.

The manager, Chuck, is extremely knowledgable about all baby products -- not only those products that he carries in his store (which is quite a lot!), but also those products that he may not. He helped me to determine what was important for my needs, lifestyle, and budget. He is ALWAYS willing to work with me and his level of customer service, along with his staff, is unsurpassed.

All of the products that I purchased are fantastic, and have exceeded my expectations. I bought my baby's Muniere crib with matching dresser, hutch, and armoire, Dutalier rocking chair and nursing stool, Combi play yard, Peg Perego infant car seat with 2 car seat bases, Britax convertible car seat, Peg Perego stroller, bouncer, mattress, bedding, gates, childproofing items, toys, and lots of additional items.

I was also able to special-order several items (rocking chair, nursing stool, stroller, and infant car seat) with custom fabric. You can't do at the big chain stores! The ability to do this really enriched my buying experience. USA Baby's prices are competitive, and I felt very comfortable buying so many items from one store. The quality of all the products that I purchased is top-notch! I cannot recommend this store highly enough!! :)

TIP: If you sign up for USA Baby's "E-Mom Rewards" you get even more discounts and special offers. Also, USA Baby often has sales, and you can find all types of items needed for babies through older kids at the store, too.

Thanks USA Baby for offering such terrific items and delivering such a high level of customer service -- not only to me, but to other customers that I saw your staff assist. Without such amazing and personal customer service, I would not have made your store my #1 source for baby needs. I will definitely continue to shop at USA Baby for my toddler/child in the future. Thank you!!

• Pros: Superior customer service, competitive prices & top products
• Cons: None

07/18/09

Great products and customer service

by DoctorK

My wife and I visited several different baby stores (including different locations of Babies R Us) as we prepared for the birth of our daughter. We ended up returning to USA Baby for many visits because of the great customer service we received. Chuck, the manager, is extremely knowledgeable about baby products as he's been in the business of selling them for many years (unlike the teenage sales associates that you may find at some other stores). Chuck truly has the customer's best interests at heart. On several occasions he listened to our needs and guided us toward products that would best meet them at the price that we wanted to pay. Additionally, his entire staff has always greeted us with smiles, and they are willing to assist us and other customers whenever we needed help. We ended up purchasing our daughter's bedroom furniture, stroller, pack and play, carseat, and many other items from USA Baby, and we will return there for future purchases. I highly recommend USA Baby for their great products and superior customer service.

• Pros: Customer service
• Cons: Location is a little difficult to find

04/11/09

NOTJUST FOR THE BABY

by TH

love USA baby, it’s not just for babies, I bought a full size Spring Air mattress from them, not only was it the cheapest in town, but was seriously informed about the mattress and given a understanding about the quality of the manufacture. This is one place that knows about product and is willing to teach us, as customers understand the product.

• Pros: Great customer service, good value, Friendly
• Cons: Need more big kid stuff.