Austin >Vanity Salon & Day Spa
Disappointing Interaction with Staff. I went to Vanity in September for the first time and I had a great time. I thought the staff was nice and I was pleased with their work and their prices. I called again today to schedule another appointment. The girl's name was Margaret and she was very nice, but after I got done explaining to her that I wanted an appointment etc., she asked me to wait for a second. Instead of putting me on hold or muting her phone, she just kind of put the phone down. So I could hear everything that was going on. Basically, she was on a personal phone call (most likely on her cell) with what sounded like her electric company and she talked to them for a good 5 minutes while I was just waiting there getting impatient, after which she picked up the phone again and told me that she was having some trouble with her computer and would call me back in 5 minutes because it was rebooting right now. Clearly, she just wanted to finish her call with the electric company. Weak. Number 1, taking personal phone calls while you're on the job is unprofessional. Number 2, if for some strange reason her phone call with the electric company was that urgent, then she could have explained that to me and I would have been understanding. Number 3, she straight up lied to me and elaborated on her lie ("it's rebooting right now..." etc.) which made me feel like I didn't matter much as a customer. Not really a huge deal, but definitely poor customer service.
Energetic, Knowledgable and Helpful Beauty Care. I visited Vanity last week after meeting Laura Gamble the week before. I was most impressed at the cordial greeting from all of the staff. They really seemed to care about me as a person and not just as a client. The setting is filled with wonderful natural light and the office layout was easy to navigate. I appreciated the warm nature of the staff and will be back to utilize their services. I think that you would find this to be your place of choice for your beauty care needs
Relaxing, Inviting, Good Service and Nice people...and open Sundays!. I had a great experience here! I needed a place open on Sundays and stumbled across this gem. Wonderful service and charming atmosphere of a quaint neighborhood house. I love the Aveda products they use and certainly enjoy the standard scalp/shoulder/neck massage that Aveda salons provide. I will definitely be back again!
BEST SALON IN TOWN - OPEN SUNDAYS.
I like this place because they are open on Sundays, the place is comfortable, no attitude,
they seem to like what they do, lots of cool magazines and are south austin hip. The music is
great, old and new and the staff seems to get along with no "SALON DRAMA".
Best creative color. At this salon there is no ,"What do you want? what you had last time?"
At Vanity it is "I have a idea for you that would look great. What do you think?--How was what we did last time should we shake it up a bit?"
I just love them
Best Wedding Planning. I was just at the salon for a wedding I was a attending for my cousin. The bride, her mother, mother of the groom, other cousins, maid of honor, matron of honor, bridesmaids and other family members were all here. There was whispering among us, bad past history, crys of sadness, crying of joy and the salon actually helped us keep an even keel. They were very zen if you would say. I felt tacky for the way I was acting and they created a very safe environment for me. They listened and then gave support and love for us all. Very strange experience for me. Not gossipy or belittleing. Just reminding us that family is all we have .......for better or worse. Forgive and comfort. Well, there was one typical stylist telling us of her drama and problems with boys. All about her, while she coughed up a lung. Well everyone did excellent bridal hair. I mean excellent. We had fits and bad comments about each other and the salon swooped in and got involved and "fixed" our issues. The wedding makeup was very sheer but with great coverage. We all left feeling great and frankly feeling better as family. We were counceled AND beautified. I recommend them highly. The WHOLE SALON(but one stylist) made us feel like they only were focusing on US. IN fact I heared one of us ask if the salon had anyone else coming in for the day. Silly question really, right. They salon had another wedding party after us and other customers. They did not rush us or anything. We were as we felt the only thing important. WE Were THE Only thing. We felt special. Thank you Vanity for making our day special. By the way the whole wedding party was new. We had never been to the salon. Imagine our fear going into this. No practicing nothing. We came in off of a referral from one of the bridesmaids. We all would have hurt her if it had went south. We had a excellent experience and we will be back to get other service, very pleased with the makeup we bought too. Trust me, Go.
Great Service, Great Value, Cool Place. I'm a guy, I dont usually write these things. It is a great salon, went in for my first visit. They are open on Sundays, big bonus. On Sundays they play serene and gospel music. Cool. Great cut, I bought product too. I dont ever do that either, but I really like it, it works. Going to buy Gift Certificate for my girlfriend.
Great Quality of Service and Customer Care. I was looking for a new salon and came across Vanitys website on City Search, checked it out and saw the video. It looked comforting and quante.(?spelling). I went to visit them and got a hair gloss that was recommended on one of the reviews here on citysearch. I have to say that the website/video is honest. The customer service was great. They really did pay attention to me, was happy and kind, spoke English(which shouldn't be too much to ask), my consultation was more thorough then I have ever had, and my stylist listened and delivered. Get the hair gloss, it really does work, my hair is shiny and soft (silky smooth). It has been awhile since my hair has been this happy. I loved my visit, loved the house, loved the music, I will be back and tell my friends.
Gene is the best listener and is so creative. Gene is a new talent stylist at Vanity and he is the best value in austin. He give a great scalp massage and his shampoos are to die for. Love the attention, the customer service, the quality of the cut and the blowdry style was great. He styled my hair differnet than usual and that was great. He gave me some good ideas. He noticed my brows and waxed them for me. Boy what a difference. My eyes seem more open. He also suggested a hair gloss, I will get it next time. Love the Aveda products. Thank you Gene, thank you Vanity
Great Haircut and Style for CURLY HAIR!!.
I have long curly hair and normally when I get it cut, the stylist leaves me with a frizzy mane I have to go home and fix myself. It's a totally different story at Vanity. Gene not only listened to the way I wanted my cut done, but then he spent a lot of time, taking great care to style it well. I left the salon looking great!
Thanks to Gene for knowing how to style curly hair!
I'll definitely be back.
Very Knowledgable Stylists. Erica is really great. She provided excellent service and is very knowledgeable. I would definitely recommend this salon and stylist.
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