03/06/09

Unimpressed with the Customer Service

by AustinUser2009

I ordered a product from this store and was told the expected delivery time was 4-6 weeks, but after 8 weeks, no product had arrived. So, I contacted the store, and was told that they were waiting for a status update from the manufacturer and would get back to me. Finally, my order arrived two weeks or so later. When I looked at the invoice on my order, it was evident to me that Baby Coco actually ordered my product from the manufacturer on the same date that they told me that they were awaiting a status update on the order. While I don't know who lost the order, Baby Coco never acknowledged to me the error or apologized for the delay. While I might expect that kind of service from a Babies 'R Us, I expect more from a high end boutique store. All in all, I was not impressed.

01/25/08

The kind of store you want to visit while pregnant :)

by itriedit

The owner and sales associate were very very friendly, offering me water and a seat in a super comfy mommy glider as I browsed. The store has a great art selection for kids rooms, and quite a large assortment of products for such a small space. It has a cozy feel which makes it easy to imagine what it would feel like in your own home. I even wanted to buy their display pieces.

• Cons: Not necessarily a con but...it is high end

11/20/05

Beautiful things, great service

by austinmom12

Impeccable customer service - the women at Baby Coco have wonderful design skills and incredible patience and service. I wanted my baby's nursery to be perfect and they made it happen! They also have the most beautiful things - my crib is handmade and my bedding is one of a kind. I couldn't be happier!!!

• Pros: Customer service, Beautiful furniture