08/02/09

good for a fast, cheap outfit..however...

by erinatx

Honestly, this store can very much be compared to forever 21. The buyers are obviously buying from the same place. all of the clothing is made out of the same material. except strut charges 30 dollars more. truthfully, as much as i like going in there when i'm bored or need a cute, cheap pair of shoes..that company needs to seriously go into higher end stores and take some notes on how REAL customer service is given. It is completely ridiculous how people are ignored. I visit the south lamar location at least twice a month and, as is everyone else, i am completely ignored. trust me...I am a 5ft, 95 lb blonde girl. OBVIOUSLY the problem is the ability to learn how to talk and help customers. i worked in retail for years at the domain, and i am completely dissatisfied with strut.

like i said before..go to higher end stores and take some notes, your sales would raise probably around 50% (if not more), if you know what you're doing.

whatever.

12/07/08

Horrible craftsmanship, NO customer service. Don't waste your money.

by RacheLmH

This place has HORRIBLE, BAD, SHOTTY CRAFTSMANSHIP OF THE CLOTHING. I went into Strut looking to do some shopping. I received horrible ... well actually NO customer service from the wanna-be trendy employees. After looking around a bit and not receiving any assistance, I decided I would only purchase a coat, that I really liked. Only to wear it that evening and have FOUR of the buttons fall off within an hour or two of wearing it. I understand buttons fall off... but FOUR the first time I wear it. WTF ....

To which, my complaint was received with a "so what are you calling for?" by an employee who for whatever reason could not give me to a manager. Craftsmanship of the clothing is not up to par, especially for the price, by far. Customer service is even worse (at the Lamar location). I DO NO RECOMMEND THIS PLACE TO ANYONE!!

Do not waste your time or your hard earned money.

• Pros: Cute clothing.
• Cons: HORRIBLE craftsmanship.

11/07/08

Fabulous clothes but poor,poor customer service

by taylorrean

Well my first experience at strut was awful i've never been into any store where iam shopping

and was totally ignored. the sales girls were not helpful at all there was only two of us(customers)

and about 5 employees and there were all standing around gossiping and talking about what

there doing tonight i actually had to go to the counter to ask for help.poor customer skills!!!!!!!!!!!!

but the clothes are fabulous and reasonably priced its just to bad that i will never go back due

to the customer service.

• Pros: fab clothes, unique clothes
• Cons: poor customer service,