10/29/09

Poor customer service, poor treatment of customers

by emergent_sea

I will preface this by stating that I purchase most of my child's clothes from boutiques in town and love every one of them (Picket fences, Haute Baby, etc)

I purchased an expensive Crib (over 2k) that was set to be delivered a month before my child's birth. The Crib came 1 wk before my child's birth. The Crib came in with major damage to the box and part of the wood showing with large scratch marks. Realize that I had to call them multiple times concerning the delay and the response was, "its custom, it sometime takes longer"

I was told to take the crib home and they will send someone over to fix it. I was floored by this. I purchased a 2k Crib and they wanted to send a local guy over to fix the wood? No refund, no apologies.

I refused to take the crib home and asked for a refund so I can purchase another crib that would be available for my child's birth. They would not refund me and stated they would reorder another one that would take another 8-12 wks.

SO my choice was to either reorder or take the broken crib which they would have a local guy come and paint it. OK... great choices.

I am glad I had American express b/c they reversed the charges but I decided to take the replacement Crib as I did not want to deal with the stress of buying another crib with a newborn.

It shocks me that a high end store would treat a customer this poorly. They could have sold the crib to another person and would have had a great customer for life. They would have made many times over from me if they just accepted their mistake.

But they kept harping on the fact that "Customized cribs are not refundable". You have to be kidding me as this was totally their Fault.

I will never step foot in their store and I would caution everyone to be aware of buying anything custom from their store. If the piece of furniture comes damaged, you are stuck. Atleast use American Express as they will reverse the charges. Take Pictures of the damage as I did.

Again, Beware.

• Pros: Nice stuff
• Cons: Poor customer communication. Poor customer treatment

09/22/09

Great Customer Service & Wonderful Selection

by ladefrehn

I ordered my Bratt Decor crib from Dolce Baby even though I am located in NYC and there were many options of places to order the crib from in the city. When my mom, sister-in-law & I were in the store, we feel in love with all the merchandise. We had to rip ourselves out of the store and resist buying one of everything we saw! And everyone we have dealt with at the store has been more than nice! Cat has been helping me with the crib order and she has been extremely responsive and friendly in helping me get everything arranged. We literally decided to order the crib through Dolce Baby because of how great everyone was to work with and how helpful they are.

I am excited to visit the store again while I am in town visiting my family and will be sending all of my fellow UT alum friends to shop there for their little ones!

• Pros: Everything! Super friendly & helpful staff & great gifts
• Cons: I live in NYC, so I can only visit when I am in town!

06/05/07

Great customer service, if they don't have it they'll get!!

by anita73

I bought all of my baby girl's bedding there. Then I went back and bought her chandelier, and accesories. They treated me like a friend, made great suggestions and helped me with everything I needed. Their selection for boys and girls is great and if they don't have it they'll get it. I also love the clothing they get in the store. I go there for all my special occasion clothes.