One Score And One Miss. Out of two dealings, they got points on one and failed the other. They diagnosed a seat belt problem correctly that was causing the SRS warning to come on. Then told us that the manufacturer would probably still cover that under warranty. They could have just fixed it and charged us big time. On the second visit, I had called ahead of time for a quote on regular maintenance work. After loading up the baby and delaying getting into work, I get there and I'm told the price was double what they said. Even more expensive than the dealer! The fact that they told me the new price before doing the work and their current reviews may mean I'll give them a second chance if I cannot find a different shop that I like.
Honest mechanics. I just wanted to say thanks for not selling me a full brake job when all I needed was my front brakes repaired. When I went in I asked for all of my pads to be replaced and rotors turned but your mechanicshowed me that my rear pads still had plenty of miles left on them and that I should wait to replace them.Thanks for the honesty.
Good Honest Mechanics.
No matter what happens with a car, there is always a cost. I'm always unsure about mechanics and their charges. Automotive Specialists treated me with respect, they were knowledgeable, and most importantly honest.
Their Rep. Brent knows cars of all makes and models. The mechanics work is impeccable. They worked on my Mitsubishi Diamante VRX without a problem. My car was in great disrepair and it needed worked on.
Automotive Specialists did a complete diaognosis after talking with them about verious problems. They came back and stated the what was needed and what was not. They had an opportunity to take me for allot of money and didn't. Many other mechanics would.
Based on my experience, this is an honest hard working outfit that is knowledgeable and very professional. I will always take my car back to them as I know they will get the job done at a fair price.
Since I got my car back, in a reasonable amount of time due to the work invovled. I have not had any problem with it. It's like when I bought it new.
If you are questioning your mechanic about cost and services, go to Automotive Specialists, they will help you and get ypour car back in good running order.
Finally, I waited over a month to post this review, I wanted to make sure the car had no issues and it does not.
Thi is a great company, with exceelnt professionals!
Good service, but I felt like I was not very welcome....
Okay, overall I was pleased with the work done. I have no complaints with that, so I was a little unsure what rating to give. Consider this actually a 3 and a half rating.
The problem is that I didn't feel very welcome or valued as a customer. I'm guessing it may have been because I had my tires delivered from TireRack. Maybe they didn't feel like they made enough from the job, and so I was less of a real customer than most.
But, the bottom line is that the only reason I was there was because of the relationship they developed with TireRack. I had even checked additional boxes on TireRack's website indicating interest in alignment and other services.
My tires were put on relatively efficiently, in about an hour and a half. Cool.
But, when I asked if the alignment had been checked, I was told that they don't do that with tire installs. The way he answered it, it sounded as if they didn't do alignments at all, so I inquired about that. "No, we do them, but there are now two people in front of you, and it would be another 2 1/2 hours."
This was very odd to me. The first time a tire installer hasn't inquired about alignment, which is pure profit I would think.
I also have a couple of check engine lights on, which is why I checked the other box. I'm taking it somewhere else tomorrow, but they had a chance to pull some more work out with a simple code check. A quick glance would have even produced the information that I hadn't been able to get the vehicle inspected because of the lights, and I needed help.
When I left, there was no eye contact, no "Thanks", and no attempt to get me to return for more. I felt like I was just a "one off" Internet customer with no potential.
Another Review from a Customer, not the Owner.
I am VERY Unhappy with the work JCAutospec has done on my car. I took it in 4/30/08, (yes last year) to replace the oil pan gasket with a new one as it was leaking awfully. The car was not running, so I had it flat-bedded up to Round Rock.
It sat for a couple weeks once in the shop, and I could not get a hold of the service writer, even after calling multiple times a day, every few days. I waited for a quote for the oil pan gasket labor, but instead, I got a call a couple more weeks later saying my car was ready to be picked up/towed off.
They told me the bill would be "$560.83" with the one way tow. Without ever even estimating me on how much it would cost, they went ahead and just did the work. My father very upset about this went to go check the car out because I was busy at school. He looked under the car to see how it looked, and there was oil dripping everywhere! He pointed it out to them, and they took the car back in, and did it all over. Week or so later the car is "done" and it gets towed back home. When I get home from school, I notice about 6 new dings, on the hood, roof, trunk, doors. Something I could live with, but still upset about.
As I started working on my car to get it running again, I noticed all of my downpipe nuts were replaced with some generic brand nuts? I put my finger on one of them, and it FELL OFF. This worried me, so I checked every nut. Same thing, not even hand tight. I then checked the turbo lines, oil lines, water lines all loose. I had them all torqued down before I even put the motor in the car, so I know something was going on there.
Another thing, once I was able to crank the motor over (a couple months after getting the car back) There was oil all over the ground yet AGAIN!! Yes it still leaks, and its not a small leak. I get under the car to see where it could be coming from, and I notice the passenger side motor mount bolt, is replaced with yet ANOTHER generic brand bolt. Not even the same size, maybe not even the same threads, but the bold was clearly stick about an inch out. I dont know if thats because they could be different threads, or if it was never tightened down, as most of their work has been done *hand tight*.
Everytime I go to park and look under the car, theres a good half a cup of oil on the ground, and I always have to keep a spare quart of oil around.
Anyways, I would NEVER do buisness with JCAutospec ever again for any kind of work. And I warn everyone about their work.
Your car came in completely disassembled as a result of attempting to fix it from FIRE DAMAGE. We never touched your lines and to accuse us of other damage is false, misleading and malicious. We also even used the gasket you provided. The oil leak you are seeing is from a disassembled engine and lines that were never installed properly, of which we never touched. Again, this car had extensive FIRE DAMAGE, which is why we refused to work on it further despite your father's request.
This is a REAL REVIEW From a Customer not the owner.
Well I am only writing this review because the other REVIEWS were obviously written by the owners of the place. This was no where near close to my nightmare with Dan (The used car type salesman) Manager there.
I used these reviews to take my vehicle to them for a Diagnosis for emissions. I had just gotten a voucher from the STATE of TEXAS for the TexasAirCheck Program that offered up to $600.00 to get my vehicle to pass emissions. Mind you it passed fine last year but since this program went into effect, everyone is getting failed and referred to the program so these rip offs can steal the money out of STATE and then on top of getting the $600.00 from the STATE they try to up the Co Pay from $30.00 per the AIrCheck Aprroval Letter to almost $50.00 to perform a Diagnostic after which you get to approve or decline the repairs. The letter says...$30.00 co pay so make sure you clarify it before you leave your car....if you go to this place.....don't say you were not warned by a REAL customer.
They took my truck at 11am on Monday telling me they would call me in two hours...no call.....not all day or night...I called the next day where I was informed that my Emissions Repair would be over $1300.00....they were getting $600.00 or up to that amount from the STATE and wanted $700.00 MORE from us. The program is for people needing help not needing to be ripped off more.
I declined the repair and took it to another place in Round Rock where it will be fixed for under $600.00 easily.
I reported this to AirCheck and they advised also filing a complaint with the TX Dept of Transportation which I am going to do next. They are also going to start taking rip offs like this place and Lambs for the excessively high estimates. The other places submit normal ones but this place and Lambs try to rip the customer off as well as the State.
Our relationship with AirCheck Texas is, and always will be, solid. Attempting to pass a car that is clearly illegal is not only unethical but can close down a shop for fraud. We are not that shop. It's shameful that you are attempting to find a shop that will do all the work required for $600. That tells me that you do not take responsibility for your own vehicle and are having the citizens of Texas pay for your repairs through our own taxes that paid for your voucher.
We stand by our estimate as it was faxed directly to AirCheck Texas with a line by line itemization of what we found wrong with your vehicle. If anything, expect AirCheck Texas to perform an investigation on the shop that does pass your car as they have already been advised by two shops of what is wrong with your vehicle. To pass your vehicle otherwise will raise a redflag.
We cater to customers that take responsibility for their own actions and vehicles.
FHR - Friendly, Honest and Reliable.
Okay, I'm not one to usually write any reviews, but felt this was absolutely necessary and well deserved.
I went online with hopes of finding a good reputable mechanic in Round Rock. I cannot tell you what a relief it is to have found such a honest and reliable place to take my car. They are friendly, upfront and will give you an alternative if possible. I must admit, I was skeptical at first after reading the reviews thinking they couldn't be that good. I was wrong, they were better than I expected. And I admit, I'm a bit of a perfectionist. Walking away knowing a company has not "wronged" you is so rare these days. With JC Automotive, you walk away with such a wonderful experience, knowing you got the best deal possible without having to search numerous places for the best deal.
I hope this will help you in your decision next time you need a mechanic. I feel so confident with them, I have taken my daughter's car there for repair today and know I'll get an honest estimate with no doubt whatsoever.
Thanks so much for your help JC Automotive!
Honest, Professional, & Service Oriented. We have been taking our car here for 2 1/2 years and have been 100% impressed by their professionalism and customer service. We trust their judgement in recommending the work that really needs to be done and their charges for completing that work. The quality of their work is equal to the quality of their customer service. We recommend John & Corky's without any reservation. Marshall T.
Great & Honest Service.
My wife and I moved to Round Rock recently and it is always a pain to find a new mechanic. I did some research by driving around and then checking the internet. JC Automotive's reputation and reviews seems too good to be true. Well, they are as good as most say. I have had work done twice and got excellent service in a timely manner.
In the most recent instance they could have easily told me I needed major work in two areas and I would have considered they were right. What they did however is evaluate my problems, one was due to a bad tire and I thought it was a brake problem. No charge.
The other was a door sticking problem I had been trying to locate for months and they fixed it with the tap of a hammer at no charge. Just a pin needing to be knocked back in.
In the end they did the service that definitely was required at a fair price and I came away with a huge grin on my face. These guys are tops.
We definitely need to thank you for the kind words. We try to do our best but are human and do make mistakes. IF we ever do make a mistake on one of your visits, or if you're unhappy for any reason we hope that you will give us the opportunity to make things right. We try to treat each vehicle as if it were our own and base our recommendations as such. We hope to see you again in the new year!
Fast, efficient, friendly.
I had recently bought a 99 Miata about 15 months ago and was surfing the net looking for an auto shop that had a good reputation for working on Miatas. Many Miata owners repeatedly recommended Automotive Specialist for their friendliness, fairly priced, and efficient service. After reading the reviews on Citysearch, I decided to give them a try.
First, it was easy to set up an appointment; you can do it online, and they respond relatively quickly. I brought the car in on a Wednesday evening, and on Thursday morning fifteen minutes after they had opened, I had an estimate to work with. I had a new timing belt, water pump, thermostat, gasket seals, etc. done on the car, and the car was finished earlier than they had predicted on Thursday afternoon by about 3:30pm. They even had a great special discount tax free service that carried over from the tax free weekend of mid August which was another nice incentive.
I don't know what else they did to the car, but driving it out of the parking lot, it honestly felt like I was driving a new car! Everything felt tighter, shifting felt more crisp, and the engine responded perfectly. I was very, very satisfied, and I'll be returning to them in the future. Thanks!
I remember this Miata well! We first talked about this via email. i'm glad you feel your car performing at a peak condition. I've owned 7 (currently have a '94that's under going major surgery), and love them all. Come see us again!
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