Small Smiles

Recommends

Sanjuana Gabriela E.

Joined 1 year ago

This isn't the same Small Smiles, rkelsey. Re: rkelsey "A MALPRACTICE CHILD ABUSE BUTCHER SHOP!":

This isn't the same Small Smiles. The Small Smiles Dental Centers chain in Austin, Texas uses the name "Texas Smiles Dental Centers in Austin" -- The Small Smiles company says "Texas Smiles Dental Centers are not affiliated with Dr. Anthony Bain, Small Smiles Dentistry for Children, Austin and Pflugerville, Texas."

I just gave it five stars to offset rkelsey's uninformed review. I have no experience with this place.. never been to Austin.

Doesn't Recommend

La La La

Joined 2 years ago

Big Smile the day we LEFT Small Smiles :). Small Smiles in Pflugerville Dr. Bain's office has gone DOWN HILL! Showed up late by 1 min past there allowed 10 min. and they told me the kids couldnt be seen and then they tried to charge me $50 per child in NO Show/Late Fee's! Never late in the 3 years we have gone there WTHeck right? So no biggie I get a new dentist but Oh no they wont send the records over until the late charge is paid...hahaha I laughed and was like well my kids have never even had a cavity so just keep the records "K"...No more cute red heads comen to their office. Glad I got to see their true colors before we gave them even more of our business.....Your Loss Dr. Bains office and staff.......... :) :) :) BTW 1 star is too good!

Doesn't Recommend

runarabbit

Joined 2 years ago

Not A Happy Customer :(. Kids love the doctor and we have been using them for numerous years. The office went to a new procedure of booking using texts by phone & e-mails. We scheduled the appointments because they said the kids were due. we go in 2 times a year. I asked to make sure the 6 month spacing was correct and we were informed "YES". They actually overbooked us and insurance didn't pay. I called and they admitted to the error but only took 1/2 of the charges off. I couldn't understand why they would possibly want us to pay for 1/2 their mistake, but that was all they could offer. We will now be using one of the other 4 choices here in town. It did amaze me that loosing such a long term client was not that big of a deal for them. The phone calls were very friendly both ways, but the concern of losing us didn't seem to be a big issue. We payed our bill out of a responsibility for doing what is right, but feel they choose to profit over doing the right thing. We choose not to support such a business.

Recommends

MBoutwell

Joined 3 years ago

We LOVE Dr. Bain. We have used Dr. Bain for all of our pediatric dental work. Both of our girls love him and will go nowhere else. He takes his time with them and cares for them with kid gloves. He has also been very good to me with handling my insurance and billing. He has done a great job for my children and I would and have highly recommended him!!

Doesn't Recommend

rkelsey

Joined 6 years ago

A MALPRACTICE CHILD ABUSE BUTCHER SHOP!. KEEP YOUR CHILDREN AWAY FROM THESE ABUSIVE BUTCHER SHOPS!!!! Just type in Small Smiles Investigation on YouTube to see multiple news documentarys on how they will not allow parents in the same room with their kids and will remove multiple teeth, perform multiple root canals and sometimes with NO NOVACANE WHATSOEVER basically TORTURING CHILDREN. This is a MALPRACTICE, CHILD ABUSE BUTCHER SHOP FROM H-E-L-L! Please, if you love your children, NEVER TAKE THEM HERE! Tell all the parents you know to boycott this place so we can finally get them shut down forever so innocent children NEVER have to be ABUSED again!!!

These places are nationwide and really need to be shut down!!!

I hope all the sadistic staff nationwide GET ARRESTED FOR CHILD ABUSE AND LOCKED AWAY FOR LIFE!

Doesn't Recommend

tanyacm

Joined 6 years ago

Being a pediatric dental office, you assume "kid friendly". I could write out a long and detailed account of my two experiences that were less than satisfactory, but I won't. If someone wants details, I'll be more than happy to give them a play by play.

My child does not yell or scream during a tooth cleaning. She does not fight them or kick her legs or wave her arms. She does not like to lay there on the chair, with someone poking in her mouth. She was one month shy of her 4th bday. She shed a few tears (tears, not crying, but tears) and had to be asked to "open wider" several times.

The bottom line is that I didn't feel my child needed to be sedated, and rather than just easily "accept" my child being drugged, I questioned the decision. As a parent I wanted to be absolutely certain it was necessary. The reaction to my questions had me feeling as if I were a bad parent for questioning the sedation, b/c of how much worse it could get if untreated. The procedure was never in question, it was the sedation. When I stated how his response made me feel, he became instantly defensive.

I relented, and sent my husband to the dentist with my child.

When my child needed a second filling, I was told the same thing again. Of course, I relented, again.

I went into the room with my child after the sedation took effect. I sat in the corner and was quiet. My child had the same reaction as before, shed a few tears. This was when the dental assistant was getting her ready. The dental assistant says to my 4 yr old. "Why are you crying? I'm not even doing anything to you. You have no reason to be upset." It infuriated me the way she "discounted" my childs feelings. Well, of course she has a reason to be upset. It's a scary situation for a 4yr old. So she has every right to feel the way she feels. She could have said, "I understand that you are upset, however, there is nothing to be afraid of..."

You would think a pediatric dentist's office would know this.

Then when she asked her a question, and my child did not answer right away she said. "You should answer when someone is talking to you. It's rude when you don't."

Ok, I understand that children should learn to respond when they are spoken to. However, it is not her place to speak to someones child, especially a 4yr old, in that manner.

I am not a person who generally sits back and allows something like this to happen. However, we had been at the dentists office for over an hour, my child did not want to be there, and I did not want to have to repeat the procedure (sedation) again.

It took all my strength as a parent to stay in the chair with my mouth closed.

I have been dreading my children's next cleaning...and after seeing that someone else has the experience, perhaps I will cancel their appointment.

Doesn't Recommend

nocturnelle

Joined 4 years ago

Needs more patience!. Dr. Bain was the first pediatric dentist we ever used, starting 6 years ago. We trusted his judgment on whether to use sedation and that our kids were difficult to work with. When we chose not to sedate our 6yo and were not pleased with Dr. Bain's attitude about it we tried a different pediatric dentist. The other dentist had more tools to work with children and much more patience. My "difficult" child was able to get 2 fillings and 4 sealants with no sedation at all, not even nitrous, and received many compliments on being easy to work with. We will not be going back to Dr. Bain. His actual work is fine but his hands-on with children is not satisfactory.